Finance & Customer Service Administrator, Water & Wastewater

You are looking for new challenges and meaningful work that makes a difference for people and society. We are looking for people like you, full of commitment, curiosity and energy. To live and thrive, we need infrastructure and conditions for a functioning society. We are the municipally-owned company that provides Lidköping Municipality with what can be called the invisible infrastructure. It involves water and sewage, broadband and electricity networks, as well as waste management. The electricity network is operated by our subsidiary Lidköping elnät AB. Our employees have high expertise in everything from technology, operations and safety to finance and environment. Our mission plays a significant role in the municipality's work to shape a sustainable society and offer good service to citizens. We hope you want to be part of the journey to shape that society and provide that service to our customers in Lidköping – we warmly welcome your application to Lidköping miljö och teknik! About the Job Would you like to combine finance, customer service and administration in a socially important operation? We are now looking for a finance and customer service administrator who wants to help ensure efficient processes for invoicing, customer management and billing for water, sewage and waste. You will be part of our customer service team within the Water & Wastewater Business Area, in the Customer & Operations Support unit. The unit currently consists of 10 employees who report directly to the Business Area Manager. Currently, three of these work with customer service matters in various ways. There is also a network within the company for everyone who works with customer matters, where experience is shared and collaboration takes place across different business areas. To meet increased workload and ensure long-term competency supply, we are now strengthening our customer team with an additional finance and administration specialist. This addition will create some opportunity for us to also spend time on data maintenance in our billing system, which is overdue, and support financial matters within the business area. Job Responsibilities This is a broad administrative role focused on invoicing, accounts receivable, customer service and development of financial processes within water & wastewater and waste. Your main areas of responsibility: Invoicing and Accounts Receivable - Billing, invoicing, monitoring and administration of subscriptions and facilities - Accounts receivable, customer payments, reminders and collection - Bookkeeping and reconciliation of customer receivables accounts - Age write-offs - Manual invoicing of special services and payments Customer Service and Case Handling - Customer contacts on various matters and investigations - Handling of ownership changes - Setup, modifications and termination of various payment methods - Handling of customer cases from the Contact Center Operations Support and Development - Support to the company's management on internal controls, accounting matters and financial statements - Data maintenance and system matters (primarily in our billing system EDP Future) - Internal administration; mail handling, support on various matters within the business area - Development of new working methods and opportunities for digitalization within your area of responsibility Who Are You? We are looking for someone with education in finance and experience with administrative work involving accounts receivable, invoicing or finance administration. You are structured, thorough and enjoy combining financial tasks with customer contact. You are careful, well-organized and enjoy working with numbers. You have good computer skills and are used to working in various systems. It is also important that you have good communication skills and a professional demeanor, as you will largely be a face of our company to our customers on many matters. You work well with others and can work independently. You are flexible and adaptable. We place great importance on your personal qualities. You have: - Experience handling customers - Experience working in finance systems and billing systems - Some knowledge of regulations (we comply with the Water Services Act, KFVA, the Water & Wastewater Rate and GDPR) - Some technical interest and can familiarize yourself with matters related to water metering Personal Qualities - Driven and goal-oriented - Confident and stable in challenging situations (difficult conversations) - Positive and solution-oriented - Customer-focused (service-minded) - Good collaboration skills - Thorough and well-organized Other Information A background check may be part of the recruitment process. More information about the process will be provided when relevant. Wondering what there is to do and see when you are not working with us at Lidköping miljö och teknik AB? Visit www.livetiskaraborg.se and discover all the possibilities Skaraborg has to offer! Lidköping miljö och teknik wants you to submit your application through our recruitment tool Varbi. You will find a button at the bottom of the listing where you log in and apply for the position. If for some reason you cannot apply that way (such as protected identity), please contact the person listed in the ad for an alternative application method. We decline calls from staffing and recruitment agencies as well as job ad vendors.

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