E-commerce & Customer Service – Kullagergrossisten in Umeå is Seeking a New Team Member!

Description:

About the Company Kullagergrossisten Sverige AB was founded in 1985 in Scania and has spent four decades building a strong position in ball bearings and RC hobbies, with customers throughout the Nordic region. In 2025, the company was acquired by new owners in northern Sweden and operations moved to Umeå, where the company's next phase of development is now taking shape. Today, it is one of the Nordic region's leading players in the RC segment and an established supplier of ball bearings to customers throughout Sweden, with a broad range of radio-controlled models, spare parts, accessories, electronics, and ball bearings for both industrial and hobby use. The majority of sales occur via e-commerce with daily deliveries across the Nordic region, complemented by a warehouse shop in Umeå where customers can pick up or shop directly. We are a growth company with short decision-making paths and a strong focus on technology, e-commerce, and customer service, where engagement, responsibility, and development are central. About the Role As a customer service representative at Kullagergrossisten, you will have a varied and customer-focused role with great diversity. You will primarily work with customer service through our e-commerce platform, phone, and email, handling inquiries and providing professional product support. At the same time, you are an important part of daily operations by shipping web orders, handling incoming goods, and contributing to efficient warehouse flow. You will also meet customers directly in our warehouse shop, where you provide personal service and create a positive customer experience – something that requires dedicated attention and strong service orientation. Responsibilities Pick, pack, and ship orders from the web shop Receive and process incoming shipments Ensure organization and structure in the warehouse and receiving area Handle customer inquiries via phone and email Manage complaints and returns Provide product support and basic technical assistance Staff the warehouse shop and assist customers on-site Qualifications (Requirements) Customer service-oriented and comfortable with customer contact Experience in customer service or administrative tasks Thorough, responsible, and well-organized Ability to work independently and handle varying tasks Interest in technology and willingness to learn more about RC hobby products Good computer skills Category B driver's license Fluent Swedish in speech and writing Merits E-commerce experience Experience with business systems or warehouse management systems Warehouse work experience Knowledge of or interest in RC hobbies Sales experience, particularly in ball bearings/bearings Good English language skills Personal Qualities Technology interest Customer service-oriented and solution-focused Flexible and unpretentious Good teamwork and collaboration skills Well-organized with attention to order and quality Other Forklift certificate: not required Workplace in newly built facilities in early 2027 About the Recruitment Process: In this recruitment process, Kullagergrossisten Sverige is partnering with Adecco. The application deadline is August 20, but please apply as soon as possible, as we may close the process earlier. If you have any questions about the position or the recruitment process, please feel free to contact Karin Rundgren at Adecco, phone 073-684 74 33 or email [email protected]. For questions about application registration, contact Adecco's support at [email protected]. Adecco uses tests as part of the recruitment process to ensure fair and quality-assured assessment. We look forward to receiving your application!

Overview

Type

job

Status

active

Visibility

public

City

UMEÅ

Address

Kungsgatan 56

GPS

63.825390207472, 20.265104183567copyopen in

Email

Show email

Phone

Show phone

Published

17. 7. 2026

Edited

18. 7. 2026

Specifications