Junior Support Technician at Daladatorer in Mora

Do you want to work with IT while helping people in their daily lives? We are now seeking a junior support technician who wants to develop within IT and work close to our customers. About the Role As a support technician with us, you will help private individuals and companies with their IT needs. You will be an important part of creating a smooth and positive customer experience – whether it concerns connectivity, email, or simpler technical issues. You will also collaborate with colleagues and, when needed, support other parts of the business with support related to our corporate customers, which gives you broad insight into different types of IT environments. The role is perfect for you if you are at the beginning of your IT career and want to develop both your technical skills and your service abilities. Your Tasks • Receive and handle support cases via phone, email, and ticketing systems • Help customers with broadband issues and connectivity • Provide user support in areas such as WiFi, routers, email, and simpler IT services • Troubleshoot and guide customers step by step • When needed, support colleagues with support cases related to corporate customers • Document cases and solutions • Contribute to a high level of service and customer satisfaction Your Profile We are looking for someone who is service-oriented, pedagogical, and has a genuine interest in technology. You: • Have a strong interest in IT and technology • Preferably have some form of education or experience within IT (but it is not a requirement) • Are communicative and enjoy helping people • Have patience and can explain technical matters in a simple way • Are solution-oriented and take responsibility • Speak and write Swedish fluently Merits: • Experience in customer service or support • Basic knowledge of networks, WiFi, and broadband • Experience working with ticketing systems We Offer • A good start to your IT career • Internal training and development opportunities • A helpful team with high expertise • A workplace where service, quality, and teamwork are in focus Other Information Placement: Mora Scope: Full-time Start: By agreement As part of our recruitment process, we conduct background checks on final candidates. This is part of our information security work in accordance with ISO 27001. Application Welcome to apply. Selection is ongoing, so please submit your application as soon as possible. We look forward to hearing from you!

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