Operations Coordinator

Do you want a central role where you contribute daily to keeping society-critical services running for thousands of residents? Do you thrive with coordination, customer contact, and creating structure in an operation where many things happen simultaneously? Then this might be the right assignment for you. We are now seeking an Operations Coordinator for a long-term consulting assignment of at least 24 months with good opportunities for extension. About the role As an Operations Coordinator, you are the hub between customers, contractors, operations, and internal functions. You are responsible for handling incoming cases efficiently, prioritizing them correctly, and following them through to completion. The work covers all of Greater Stockholm and you will work in several different operational systems where you ensure that the right actions are performed by the right function at the right time. The role demands high standards for service, structure, and collaboration. You will have daily contact with private individuals, contractors, and internal operations, which means you need to quickly be able to orient yourself in the organization and identify the correct contact channels. Placement is 100% on-site at the office. Examples of work tasks: The role consists of three main areas of responsibility that rotate among employees on a weekly basis. Operations disruptions and work order management Register and prioritize work orders based on the operation's prioritization levels. Coordinate acute and planned operations measures. Inform customers and stakeholders via different communication channels. Handle incoming calls from contractors and internal staff. Ensure feedback and documentation in operational systems. Case management and customer service Handle incoming cases from external customers and partners. Ensure that cases are followed up and closed correctly. Answer questions via phone and email. Coordinate measures between different departments and external actors. Review and approve invoicing documentation. Booking and administration Handle bookings, rebookings, and customer cases. Administer registrations and orders. Perform billing and invoicing-related tasks. Ensure correct registration of customer and work order information. Work in multiple operational systems in parallel. Who you are We are looking for someone with experience from operations, service, or maintenance who thrives in a role with many contact points. You are accustomed to administrative work, have good system skills, and feel confident in dialogue with both customers and colleagues. Experience from water and wastewater operations or other society-critical operations is a merit. We would like to see that you have: High school diploma or equivalent Experience from operations, service, or maintenance work Good administrative ability and system skills Experience with customer contact Experience with invoice handling is a merit Good knowledge of Swedish and English You are a service-oriented and structured person who enjoys coordinating, prioritizing, and following up on cases. You take responsibility, work in a solution-oriented manner, and find it easy to collaborate with different functions in a changing operation. As a person, you are: Customer-focused and service-oriented Thorough and structured Solution-oriented and responsible Communicative and collaborative Skilled at prioritizing and creating overview Being a consultant at Consensus Being a consultant at Consensus means you gain access to unique opportunities for both personal and professional development. We strive to create long-term relationships and ensure you feel safe and motivated in your work. Through continuous dialogue with your consultant manager, we ensure you receive the support and feedback you need to achieve your career goals. As part of our team, you help strengthen our clients' operations while developing your own competence. Read more about what we offer at: https://www.consensus.nu/konsult/ Next steps Does this sound like the right next step for you? Submit your application today – we work with continuous selection. If you have questions, you are warmly welcome to contact: Hannes Eliasson, 076-112 23 86, [email protected]

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