Delivery Manager for Customer Solution & Corrective Maintenance

Description:

Are you looking for a workplace for your future? At Telenor, your career is in your hands. Here you have the opportunity to steer it in the direction you dream of while being part of technical innovations that today barely exist in our imagination. Innovations that we know will reshape how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you can contribute to the most important thing that exists – the relationships between people? Welcome to Telenor. We are now looking for you to become Delivery Manager for Customer Solution & Corrective Maintenance in our Networks Operations team. How you will make a difference with us In your role as Delivery Manager for Customer Solution (CS) & Corrective Maintenance (CM), you will hold a central position in ensuring quality, governance, and efficient delivery of our mobile customer solutions and technical management. You will serve as the link between technology, business, suppliers, and internal stakeholders, with responsibility for creating structure, driving improvements, and ensuring that our deliveries maintain high quality. You will be part of Networks Operations, where we are responsible for delivering our network solutions and services with high availability, quality, and customer focus. Your role is important to Telenor because it contributes to stable network solutions, efficient processes, and a customer experience that creates a safe and worry-free digital life for our customers. Examples of your responsibilities - Manage and coordinate the operation of mobile customer solution (CS) cases. - Handle operator requests, repeater cases, and contract-related issues. - Oversee governance, monitoring, and continued development of CM from governance, quality, cost, and collaboration perspectives. - Monitor SLAs and OLAs, ensure quality of deliveries, and drive improvement initiatives within CM. - Be a contact person and escalation point for internal and external partners. - Develop reporting, analysis, and working methods for improved quality, efficiency, and data quality. Are you the one we're looking for? We need someone who is on their toes! You have a genuine desire to learn and develop so that we can meet customers' constantly changing needs – today and tomorrow. To succeed in this role, we believe you are analytical, structured, and quality-conscious. You thrive on taking responsibility, collaborating with many different contacts, and have the ability to drive matters forward in a complex environment. You are communicative and feel confident in setting requirements both internally and externally when needed. Requirements - Experience in coordination, delivery management, or management of telecom, network, or technical infrastructure services. - Good technical understanding of mobile networks and telecom solutions. - Experience working with multiple stakeholders, suppliers, and internal partners. - Good analytical skills and experience working systematically with monitoring and quality assurance. - Fluent in Swedish and English, both spoken and written. Meritorious qualifications - Experience with mobile customer solutions (CS), mobile network infrastructure, or field fault management (CM). - Experience with financial monitoring, forecasting, and invoice management. - Knowledge of systems such as Oracle, Scrive, Remedy, and Coupa. - Experience with SLA/OLA governance and improvement work. Our promise to you We are better together. At Telenor, you will meet a family-oriented and inclusive culture, a strong shared value base, and leadership that gives you freedom and empowerment. We believe in giving each other trust and freedom to act and make decisions, while being there for each other through thick and thin. We support relationships and communities. Telenor is a company of societal importance, and here your work has a greater purpose. We create value for millions of people every day and have a customer-focused approach where human relationships are at the center. We make room for life. Work from home two days a week if you wish, as long as your tasks allow it. The rest of the time we create magic together at the office. Leadership based on trust and flexible working hours help you balance work and life. We are there through all phases of life and offer security packages including collective agreements, occupational pensions, wellness allowances, and the opportunity to customize insurance solutions that suit you. We invite you on an exciting career journey. Your development is central to us, and learning is part of our culture. We allocate 40 hours per year for you to deepen your knowledge, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you get the tools and freedom to shape your own career. When you're ready to move on, opportunities await throughout the Nordic region. Apply with us today Ready to take your next career step with us? We look forward to your application! We meet candidates on a rolling basis, so get in touch today. If you have questions and want to know more, you are welcome to contact recruiting manager Kristina Ingelin at [email protected]. Unfortunately, we cannot accept applications via email. Good to know Due to the summer vacation period, the recruitment process will be paused over the summer. Review of applications and feedback will resume in August. Thank you for your understanding, and we wish you a wonderful summer! 🌞Are you looking for a workplace for your future? At Telenor, your career is in your hands. Here you have the opportunity to steer it in the direction you dream of while being part of technical innovations that today barely exist in our imagination. Innovations that we know will reshape how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you can contribute to the most important thing that exists – the relationships between people? Welcome to Telenor. We are now looking for you to become Delivery Manager for Customer Solution &…

Overview

Type

job

Status

active

Visibility

public

City

Solna

Address

Garvis Carlssons Gata 3

GPS

59.362260297656, 17.997948412646copyopen in

Email

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Views

6

Published

20. 7. 2026

Edited

5. 8. 2026

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Specifications