Danish-Speaking Customer Service Representative - Work from Home

Foundever Sweden AB · Full-time

Dals-Ed, Sweden

About You: Are you a Danish-speaking, solution-oriented person who is passionate about service and wants to create the best customer experience for your customers? Are you decisive and comfortable working at a fast pace? Then you should apply for this position! We are now hiring Danish-speaking customer service representatives with a strong service mindset. We work to answer incoming support questions about all of our customers' products with a strong focus on the customer's experience when contacting us through friendly and personalized service. At Foundever, we believe that attitude and personality matter more than previous work experience. For this reason, we do not require previous employment when seeking future customer service representatives. Our customers contact us primarily by phone, but also via email and chat, and your primary work tool will be the phone. You have the opportunity to perform the work either from home or on-site at our office. Upon hiring, a 3-week training period takes place either via video link if you choose to work from home, or in our training room at the office if you prefer to work on-site. Before your employment begins, we will provide you with the work tools you need. If you choose to work from home, you only need to have a stable internet connection and a place in your home where you can work undisturbed. To apply for this job, you must meet the following requirements: - Fluent Danish in both speech and writing - Fluent English in both speech and writing - Clean criminal record extract - Basic computer skills Meritorious: - Previous customer service experience - Interest in technology We Offer: - Good and paid initial training - Development opportunities within the company - Base salary according to collective agreement - Bonus opportunity - Health benefits Your Responsibilities: The work involves troubleshooting software products. It also includes troubleshooting to rule out or locate hardware errors and finding flexible solutions. The primary focus is customer satisfaction. You are skilled at coaching customers to the right solution. The focus is on creating satisfied customers and answering their questions through friendly and personalized service. The role also includes a focus on achieving the goals set by the customer and the company. This means you have the opportunity to influence your own salary, as we apply a fixed base salary with an associated bonus model. The role does not include sales, as the focus is on customer satisfaction. At Foundever, there are excellent opportunities to develop and advance your career. We give you a flying start followed by training, coaching, and skills development. Based on clear goals, you work together with your colleagues in an engaged team to deliver world-class customer service. Customer service is open Mon–Fri 08:00–18:00. That is, we have two schedules, one from 08:00–17:00 and the other from 09:00–18:00, which rotate within the team. Interviews are held on a rolling basis and the position may be filled before the application deadline. The work shall be performed in Danish, for Danish-speaking customers. For more information about Foundever, visit www.foundever.com.