Danish-Speaking Customer Service Representative for Nordic Infucare!

Job Description & Offer Are you a Danish-speaking, pedagogical & service-oriented professional looking for varied and rewarding work in technical support? Do you want to be part of a company that constantly strives to make everyday life easier for people suffering from chronic illnesses? Then apply for the position of Tech Support Agent at Nordic Infucare! In the role of Tech Support Agent at Nordic Infucare, you will encounter numerous user-specific cases and become an expert on Nordic Infucare's products. You will be the user's first point of support when they have questions about their technical equipment, and phone, email, and digital web forms will be your primary tools. During periods of lower activity, you will use your solution-oriented approach to evaluate, optimize, and continuously improve processes to create a more efficient way of working. Your main responsibilities will be: - Handle user-specific cases via phone, email, and web forms. - Be Nordic Infucare's spearhead when it comes to technical support. - Manage the entire complaint process. - Continuously review and optimize/streamline work processes. In this role, you will handle support cases via phone and email, which requires excellent communication skills in both speech and writing in Swedish, Danish, and English. Candidate Profile This position suits you if you have a strong sense of responsibility and enjoy working in a structured and independent manner. You will work with varied tasks and sometimes manage several assignments simultaneously, but always at a high quality level. It is very important that you enjoy working in a team, as you and your colleagues will help each other solve daily tasks. We are looking for someone with a technical interest and previous experience in a similar technical support role. We believe you are empathetic, service-minded, and communicative with both colleagues and users. You are solution-oriented and can prioritize when urgent situations arise, while being thorough and appreciating the importance of details. To succeed in the role of Tech Support Agent, you must have a good technical understanding, possess strong knowledge of the Office suite, and be curious to learn everything about Nordic Infucare's products. You must also speak fluent Swedish, Danish, and English. We value your qualities highly and would like to see that you have a background in sports or associations. Tell us which activity you have pursued, how it has shaped you as a person, and how you believe this will impact you in a role as a tech support agent. Furthermore, we are looking for someone who stands behind PerformIQ's values and appreciates an even age and gender distribution as well as ethnic and cultural diversity. Other Information Start: Immediate. Scope: Part-time, approximately 2 days per week. Working hours: By agreement, Monday to Sunday, between 7-22, majority of shifts are between 8-17 on weekdays. Remote work possible by agreement. Location: Stockholm, Alvik. Apply now! This assignment is part of our consulting operations, which means you will be employed by PerformIQ with the possibility of further employment directly with Nordic Infucare. Submit your application by clicking "Apply". If you have any questions, you are welcome to contact Oscar Backman at [email protected]. PerformIQ is an authorized staffing and recruitment company with a unique profile. We provide personnel with a background in sports and associations combined with education and work experience. Through sports, our consultants have developed performance-enhancing qualities and thus created the right tools to succeed better in working life. That is PerformIQ! For more information, visit www.performiq.se Company Presentation Nordic Infucare is a leading provider of treatment for patients suffering from chronic illnesses in a home environment and operates throughout the Nordic region. They deliver innovative medical technology equipment that provides the most advanced treatment methods, with the aim of improving patients' quality of life. They select products and create solutions adapted to patients' needs and Nordic market standards. Open to Everyone We focus on your competence, not your other circumstances. We are open to adapting the role or workplace to your needs.

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