Danish-Speaking Customer Service Representative Umeå

Danish-Speaking Customer Service Representative for International Operations in Umeå Are you fluent in Danish and enjoy helping people? Do you want to work in a varied role where you can use your language skills daily and develop within customer service in an international environment? We are now looking for a Danish-speaking customer service representative to join an engaged team in Umeå. Here you will work towards the Danish market and be an important contact person for customers in insurance, technology, and other exciting industries. The role suits you if you are driven by providing excellent service, solving problems, and creating positive customer experiences. About the Role As a customer service representative, you are responsible for handling incoming customer inquiries via phone and email. You help customers with questions about products and services, order handling, administration, and various types of problem-solving. You will become part of an international and service-oriented organization where collaboration, engagement, and customer focus are central. The role offers great variety as you will work with several different assignments and industries, which gives you the opportunity to develop broad experience and valuable expertise within customer service. Here you get the chance to work in a dynamic environment where no two days are the same and where your language skills make a real difference for customers. Your Responsibilities Provide professional service to customers in Danish and Swedish Answer incoming inquiries via phone and email Handle orders, complaints, and invoice inquiries Register and update customer information in business systems Perform administrative tasks related to customer inquiries Contribute to developing customer relationships and satisfaction Identify opportunities for upselling when relevant We Are Looking for You Speak and write fluent Danish Have good knowledge of Swedish Have a genuine interest in service and customer contact Are solution-oriented and responsible Thrive in a fast pace and can handle multiple tasks simultaneously Have good computer skills and easily understand new systems Are based in Umeå and surrounding area or have the ability to commute Experience in customer service, administration, or sales is a merit, but we place great emphasis on your personality and motivation. We Offer Full-time or part-time (50-100%) Working hours Monday-Friday Monthly salary: 24,923 kr Language allowance of 2,400 kr/month for Danish language skills Paid introduction and training Hybrid work after completed introduction Collective agreement and secure employment terms Ongoing coaching and development opportunities You will be employed by Barona and the assignment starts as soon as the recruitment process is complete. Initially, the assignment runs for 6 months with good chances for extension and transition to the client. Practical Information Placement: Umeå (hybrid, with some regular presence in the office) Start: As soon as possible Interviews are conducted on an ongoing basis, which means the position can be filled before the final application deadline. Therefore, submit your application as soon as possible. As part of the recruitment process, a language test in Swedish and Danish will be conducted. For questions, contact: Emma Hjorth [email protected] Please note that we do not accept applications via email. About Barona Barona is an international group with offices in 10 countries. In Sweden, we are located in Stockholm, Gothenburg, Malmö, Falun, and Strömsund and deliver solutions within skills supply throughout the country. We offer our customers a visionary and future-adapted partnership and our employees exciting opportunities at all stages of their careers. Since our start in Finland in 1999, our success has been built on a strong customer focus and innovative thinking regarding service offerings and business development. Through our focus on innovation and digitalization, we are at the forefront of modern recruitment. Learn more here: About Barona

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