Danish-Speaking Customer Success Specialist

Description:

About the Role As a Customer Success Specialist, you will be a key player in ensuring customer satisfaction and providing technical support. You will handle customer inquiries via phone, email, and chat, resolve technical issues, and work proactively to improve the customer experience. The role requires good technical understanding, strong communication skills, and a genuine interest in helping customers. Your Main Responsibilities: Provide technical support and guidance to customers. Analyze and resolve technical issues, and escalate more complex cases. Work proactively to improve customer experience and identify optimization opportunities. Collaborate with internal teams to improve products and services. Who We Are Looking For To succeed in this role, we believe you: Are fluent in Danish, Swedish, and English in both spoken and written form. Have previous experience in technical support, customer service, or a similar role (preferably in IT, telecom, or SaaS). Are solution-oriented and experienced in handling technical problems in a structured way. Have strong communication skills and can adapt your communication to the customer's needs. Are analytical, self-driven, and thrive in a fast-changing environment. Have good IT knowledge and can quickly learn new systems and technical solutions. Meritorious: Experience supporting complex software systems or journal systems. About the Workplace Our client is an innovative and growing company specializing in technical systems and support solutions. The company offers a dynamic and development-focused work environment where collaboration, innovation, and customer focus are central. What We Offer This is a consulting assignment with an initial employment contract with us at OIO. The plan is for this to transition to a permanent position over time, provided that both you and our client are satisfied with the collaboration. While employed at OIO, we offer a fixed monthly salary, paid vacation from day one, and a generous wellness allowance. Salary: Fixed monthly salary Location: Central Stockholm - 100% on-site Scope: Full-time Start: Immediately, subject to notice period Contact Person: Anna Edlund ([email protected]) Selection is ongoing, and the position may be filled before the final application deadline. About OIO Our passion is helping you find the right role and workplace. At the same time, we understand that you are selective and choose carefully for your next career step—we would do the same. That's why we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right role have a better chance of reaching their full potential. Through fair, straightforward employment terms and attentive leadership, we actively work to develop your engagement and growth. In this way, we strive to become an obvious career partner for you. We are as picky as you are.About the Role As a Customer Success Specialist, you will be a key player in ensuring customer satisfaction and providing technical support. You will handle customer inquiries via phone, email, and chat, resolve technical issues, and work proactively to improve the customer experience. The role requires good technical understanding, strong communication skills, and a genuine interest in helping customers. Your Main Responsibilities: Provide technical support and guidance to customers. Analyze and resolve technical issues, and escalate more complex cases. Work proactively to improve customer…

Overview

Type

job

Status

active

Visibility

public

City

Stockholm

Address

Skeppsbron 38

GPS

59.323180011692, 18.074850271933copyopen in

Email

Show email

Views

1

Published

8. 7. 2026

Edited

5. 8. 2026

Location

Specifications