Customer Support & Marketing Assistant at Newhouse

Newhouse is seeking a service-oriented and organized Customer Support & Marketing Assistant who wants a broad role working closely with customers, stores, and marketing. This is a role for someone who enjoys variety, has a natural talent for creating structure, and thrives on making things work smoothly in day-to-day operations. You will work with everything from customer service and store support to basic marketing tasks and office administration. About the Role As a Customer Support & Marketing Assistant, you will have overall responsibility for Newhouse customer service, store support, and office services, while also supporting marketing and customer communication. You will be a central person in the organization with many internal and external contact points. This role is perfect for someone who enjoys helping others, solving problems, and managing multiple parallel tasks. You will work closely with the CEO/Head of Customer and collaborate regularly with stores, e-commerce, marketing, PR agencies, and external suppliers. Your Key Responsibilities · Handle customer service via phone and email, and manage orders, returns, and complaints. · Support Newhouse stores with customer-related, administrative, and practical questions. · Coordinate store support, supplier contacts, and practical matters related to our store locations. · Coordinate display materials and support store events. · Develop and update product descriptions and other customer communications. · Coordinate customer club mailings. · Plan and publish content on social media. · Manage ongoing office services and administration. · Support the CEO and organization with practical and administrative tasks. · Perform ongoing administrative and practical assignments. Who Are You? We believe you have a few years of experience from a service, administrative, or coordinating role and are accustomed to working with many contact points. You are service-oriented, organized, and responsible. You like taking own initiatives and find it easy to switch between different types of tasks during a day. Since part of the role involves marketing and customer communication, we also think you have an interest in fashion, branding, and communication, as well as a good sense of language and tone. We would like to see that you: · Have experience in customer service, administration, or similar work. · Are comfortable working digitally and quickly learn new systems. · Have strong skills in Swedish and English, both spoken and written. · Are proficient with Microsoft Office. · Have an interest in marketing and basic production. Experience from retail, e-commerce, or fashion is a plus. About Newhouse Newhouse is a Swedish fashion company founded in 1986. We design and sell women's fashion with a focus on quality, craftsmanship, and a classic style that stands the test of time. With us, you become part of a team where we work closely together and where you will have a broad role with great variety and many contact points. Initially, this position will be based at our current office in Borås during November and the first part of December to ensure a smooth handover. From mid-December, we are moving to our new office in Gothenburg, where the position will be based thereafter. Scope: Full-time Location: Initially Borås, then Gothenburg from mid-December Start date: November Application Please send your application (CV and a brief cover letter) to: [email protected] Application deadline: 2026-09-20 Selections are made on an ongoing basis – don't wait to apply! We look forward to getting to know you! Best regards, The Team at Newhouse

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