Do you thrive in a role where structure, systems, and efficient workflows are at the center? Do you want to combine operational work in e-commerce and customer support with responsibility for leading and developing your team, processes, and ways of working? Then this might be the role for you.
At SOVA – Sweden's largest retail chain for beds and part of Tempur Sealy, the world's largest mattress manufacturer – you'll become part of a values-driven company where care, quality, and customer focus go hand in hand. We like to say that at our company there are only two types of roles: either you take care of the customer or you support the person who does. In this role, you do both.
About the Role
As Customer Support Manager – E-commerce, you'll have a central role in our digital customer journey and be responsible for ensuring a world-class customer experience throughout the entire purchase process.
This is an operational leadership role where you work close to the business and are an important part of the daily operations. You handle customer inquiries, order flows, and delivery questions while leading, coaching, and developing your team. You work at the intersection of e-commerce, order management, logistics, and customer support and have daily contact with customers, warehouses, stores, and suppliers.
In parallel with operational work, you're responsible for developing the customer support function. You identify improvement areas, drive development initiatives, and actively work to streamline processes, ways of working, and customer flows. The role demands a high level of organization, system understanding, and the ability to see the bigger picture of the business.
We're looking for someone with experience leading people, developing operations, and driving change. You're confident in a leadership role and motivated by combining operational work with overall responsibility for your team's delivery, quality, and development.
About You
Your Strengths for Success with Us
You're a confident and experienced leader motivated by developing people, ways of working, and operations.
You're service-oriented and meet customers with warmth, clarity, and a solution-focused approach.
You're organized and able to create order in complex workflows while seeing the full picture from customer inquiry to delivery.
You build good relationships easily, collaborate closely across different parts of the business, and make things happen.
You're driven to develop operations, streamline ways of working, and lead change initiatives that create value for both customers and the organization.
You're self-motivated, take responsibility, and stay calm even when the pace is high.
Qualifications
Several years of experience working in e-commerce, customer service, order administration, or logistics.
Experience leading, coordinating, or developing teams and employees.
Experience with process development, improvement work, and business development.
Good system experience and familiarity with working in administrative systems, preferably related to order and customer flows.
Very strong ability to express yourself in speech and writing in Swedish.
Good computer skills and strong knowledge of the Office suite, especially Excel.
Understanding of the customer journey and ability to solve problems across multiple levels.
Meritorious
Experience with systems such as Pyramid, Servit, Unifaun, or similar.
Knowledge of laws, regulations, and rights governing customer purchases, complaints, and pricing, such as consumer purchase law, distance contract law, and marketing law.
Experience with transport or logistics workflows.
What We Offer
At SOVA, you'll become part of a values-driven company with strong cohesion and a culture where we truly support each other. You'll get a broad and developing role with great variety in tasks and a secure onboarding with engaged colleagues who are happy to share their knowledge. Here you'll have good opportunities to grow, take on more responsibility, and develop as the company grows. Above all, you'll become part of a team that cares about each other and our customers.
Application
You're warmly welcome to upload your CV or apply with your LinkedIn URL (no cover letter needed). Selection will be ongoing, but the final application deadline is August 16, 2026. In this recruitment, SOVA is working with ROI Rekrytering. For questions, please contact recruitment consultant Lukas Drelich, [email protected].Do you thrive in a role where structure, systems, and efficient workflows are at the center? Do you want to combine operational work in e-commerce and customer support with responsibility for leading and developing your team, processes, and ways of working? Then this might be the role for you.
At SOVA – Sweden's largest retail chain for beds and part of Tempur Sealy, the world's largest mattress manufacturer – you'll become part of a values-driven company where care, quality, and customer focus go hand in hand. We like to say that at our company there are only two types of roles: either you…