Customer Success Specialist | Timeplan | Gothenburg

Description:

Do you want to work in a role where you combine customer interaction, problem-solving, and technical interest – while making a real difference in customers' daily operations? We are now recruiting a Customer Success Specialist for a growing company that develops modern, cloud-based solutions for labor-intensive businesses. Here you will have a central role in the customer journey and the opportunity to influence both working methods and customer experience. About the Position As a Customer Success Specialist, you will be a key person on the team, responsible for the customer relationship after the deal is closed. You will follow the customer from onboarding through ongoing support and further development of their system usage. The role is varied and involves both operational support and proactive work in developing customers' working methods. You will work daily in different systems and with integrations to customers' HR and payroll solutions, which requires your technical understanding and problem-solving ability. Responsibilities As a Customer Success Specialist, you will, among other things: · Handle incoming support requests via email, phone, and chat · Troubleshoot, resolve, and follow up on customer issues in a structured manner · Manage onboarding of new customers – from signed contract to deployment · Configure systems and train customers' users · Work proactively with your own customer portfolio and ensure high customer satisfaction · Support customers with questions related to scheduling, working hours, and collective agreements · Gather customer feedback and contribute to product and process development · Help develop and improve the Customer Success function About You We are looking for someone who thrives in a customer-facing role and who has an interest in technology and systems. You are solution-oriented, pedagogical, and have a natural ability to build trust with customers. To succeed in the role, we see that you have: · 2–5 years of experience from support, helpdesk, or customer-facing roles in SaaS, IT, or similar · Good experience working in multiple systems in parallel · Ability to troubleshoot systematically and understand how different systems connect · Excellent communication skills in Swedish and English Personal Qualities As a person, you are curious, patient, and solution-oriented. You thrive in an environment where you can immerse yourself in complex situations and help customers find the right solutions. You are attentive, pedagogical, and have a strong commitment to creating value for the customer. At the same time, you are motivated by working in a team where you together develop both working methods and offerings. Desirable Qualifications · Experience from labor-intensive industries, such as hospitality, restaurants, healthcare, or retail · Knowledge of scheduling, payroll management, or collective agreements · Experience with HR, payroll, or scheduling systems About the Company Our client is an entrepreneurial company that develops a cloud-based HR and planning system used by over 50,000 users in the Nordic region. The solution helps companies optimize staffing, streamline administrative processes, and ensure accurate payroll documentation. Here you will be part of an engaged team with high pace, short decision-making paths, and great opportunities to influence both your own role and business development. You will be employed as a consultant via Lernia with good opportunities for a long-term position directly with the customer. Additional Information Work Location: Gothenburg Start: By agreement Employment Type: Consultant assignment via Lernia with good opportunities for transition to the customer About Lernia Lernia is one of Sweden's leading staffing and recruitment companies and operates throughout the country. With our extensive network, we offer exciting jobs with attractive employers and brands that help you develop your skills and career, both in the long and short term. How to Apply To apply for this position, scroll down to the application form below. Selection and interviews are ongoing, so submit your application today! If you have any questions, please contact the responsible recruiter [email protected] Background Check For certain positions, a background check is part of the recruitment process. If you move forward in the process, you will need to verify your identity via BankID before the check is conducted.Do you want to work in a role where you combine customer interaction, problem-solving, and technical interest – while making a real difference in customers' daily operations? We are now recruiting a Customer Success Specialist for a growing company that develops modern, cloud-based solutions for labor-intensive businesses. Here you will have a central role in the customer journey and the opportunity to influence both working methods and customer experience. About the Position As a Customer Success Specialist, you will be a key person on the team, responsible for the customer relationship…

Overview

Type

job

Status

active

Visibility

public

City

Göteborg

Address

Maskingatan 5

GPS

57.701508227627, 11.913735995289copyopen in

Email

Show email

Views

6

Published

16. 6. 2026

Edited

2. 8. 2026

Specifications