Do you want to work in a role where people, business, and long-term partnerships are at the center? Videotech is now looking for a Customer Success Manager who wants to be an important part of the company's continued growth. Here you get the opportunity to work closely with customers in the construction industry and help create safety on construction sites through innovative alarm and surveillance solutions. Videotech is a growing player that combines modern technology with a strong customer focus. The company is characterized by short decision-making processes, high energy, and an unpretentious culture. The office is located in western Gothenburg, in very nice facilities, and this is where you start every morning at 07:00 together with your colleagues. You report to the CEO and have great freedom with responsibility in your role.
About the role
As a Customer Success Manager, you will become a key person in developing and strengthening collaboration with Videotech's customers. You maintain close dialogue primarily with site managers in the construction industry and serve as a natural point of contact throughout the entire customer journey. The role includes physical customer visits where you follow up on ongoing projects, identify upselling opportunities, and ensure that customers receive the service and attention they expect. Another important part of the role is regularly contacting existing customers by phone to maintain relationships or calling up leads. Therefore, it is important that you feel equally comfortable in a phone call as in a personal customer meeting.
Your experience
We are looking for you who have experience from a customer-facing role where trust, service, and long-term partnerships have been an important part of success. We want you to have some previous sales experience, and we believe that you are currently working in sales, Customer Success, or another role where you daily build relationships and create value for your customers. You are experienced with both physical customer visits and contacting customers by phone. Furthermore, you are comfortable with digital tools, have experience with CRM systems, and you see the value in having order and structure in your processes. The role requires a driver's license, and regular background checks are a natural part of employment.
About you
To thrive at Videotech, we believe you are a social and engaged person who enjoys meeting people and making new contacts. You have a talent for building trust and are appreciated for your genuine and unpretentious manner. With a natural service focus and a solution-oriented work approach, you see opportunities where others see obstacles. You are skilled at maintaining and developing customer relationships and enjoy many points of contact. You are self-driven and take initiative, but also a team player who appreciates collaborating with colleagues. When circumstances change, you stay calm, find solutions, and focus on what creates value for the customer.
What we offer
Here you get the opportunity to work in a company with strong growth, clear ambition, and genuine commitment in everything it does. You become part of a culture where successes are celebrated, colleagues support each other, and you have fun together. Team activities are done together and occur quarterly – something that is a natural part of the culture. You work with a modern and in-demand product within an exciting technology area, in a role with great freedom with responsibility. In addition, you are offered modern work tools, great benefits, including a company car, and a workplace in attractive facilities.
Application
In this recruitment, Videotech is collaborating with Jerrie. If you have questions about the role, you are warmly welcome to contact recruitment consultant Frida Dire at 0703-00 10 16 or [email protected]. You apply for the position via jerrie.se with CV and cover letter. During vacation weeks 28-31, we have limited ability to respond to questions, but we would like you to apply for the role as soon as possible as we are working continuously with the selection.
Welcome with your application!Do you want to work in a role where people, business, and long-term partnerships are at the center? Videotech is now looking for a Customer Success Manager who wants to be an important part of the company's continued growth. Here you get the opportunity to work closely with customers in the construction industry and help create safety on construction sites through innovative alarm and surveillance solutions. Videotech is a growing player that combines modern technology with a strong customer focus. The company is characterized by short decision-making processes, high energy, and an…