Customer Success Lead for Scaleup

Description:

Safeland is challenging a traditional industry by combining modern technology, fair terms, and an exceptional customer experience. We're already the highest-rated alarm company on Trustpilot (4.9) today—but there's significant room to improve. We're now looking for a Customer Success Lead who wants to take responsibility for ensuring our customers get off to the best start, receive the right support along the way, and develop their use of Safeland's systems and services. About the Role As Customer Success Lead, you'll become a central figure in the customer journey after they've chosen Safeland. You help customers get started with their alarm systems and services, answer questions, identify new needs, and ensure the customer gets maximum value from their solution. The role is perfect for you if you enjoy customer interaction, structure, and development. You'll work closely with sales, installation, support, and product development. In time, there's also an opportunity to recruit, shape, and lead your own team within customer success and support. Your Main Responsibilities You will, among other things: - Help new customers get started with Safeland's alarm systems and services - Ensure smooth and secure onboarding for both private and business customers - Answer support questions via phone, email, and digital channels - Work with upselling in an advisory and customer-focused way - Develop and improve processes, organization, and tools - Contribute to building a more scalable and efficient customer organization We're Looking for You We believe you're an ambitious person who feels confident in customer conversations, enjoys solving problems, and has the ability to create structure where everything isn't yet fully built. You should be technically curious and comfortable learning new systems. We believe you have: - Experience in customer service, customer success, support, sales, or a similar role - Strong communication skills, both verbal and written - The ability to build trust and guide customers in a simple way - Organized with a solution-oriented work approach - Commercial understanding and a feel for upselling - Interest in technology and digital services - Strong career ambitions and a desire to build a company that transforms a market To Succeed in This Role You need to thrive in an environment with a fast pace where you get to influence how the work should be done. The role requires you to switch between helping a customer with a practical question, improving an internal process, and identifying a business opportunity in a customer conversation. You're unpretentious, thorough, and enjoy creating order. At the same time, you have a clear customer focus and understand that a good customer experience often determines whether the customer stays, recommends us further, and buys more over time. What We Offer At Safeland, you'll get a key role in a company with high ambitions and great development potential. You'll get to shape how we work with onboarding, support, service development, and long-term customer relationships. We offer: - An important role in a growing company - Great responsibility and opportunity to influence - Close collaboration with sales, technology, and management - Opportunity to build processes, tools, and teams from the ground up - A modern product portfolio in alarms, smart home, and digital security - Good development opportunities as the company grows - Colleagues with extensive experience building and developing successful companies About Safeland Safeland is a Swedish security company that offers modern alarm solutions focused on choice, transparency, and fast help. Our customers should feel that they own their security, understand their solution, and have a supplier that's easy to work with. We combine proven alarm systems with digital services that make it possible to reduce the time to first response to minutes by involving your local network. Open to Everyone We focus on your skills, not your other circumstances. We're open to adapting the role or workplace to your needs.Safeland is challenging a traditional industry by combining modern technology, fair terms, and an exceptional customer experience. We're already the highest-rated alarm company on Trustpilot (4.9) today—but there's significant room to improve. We're now looking for a Customer Success Lead who wants to take responsibility for ensuring our customers get off to the best start, receive the right support along the way, and develop their use of Safeland's systems and services. About the Role As Customer Success Lead, you'll become a central figure in the customer journey after they've chosen…

Overview

Type

job

Status

active

Visibility

public

City

Stockholm

Address

Safeland

GPS

59.330810528125, 18.054570204117copyopen in

Email

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Views

1

Published

25. 5. 2026

Edited

5. 8. 2026

Location

Specifications