Customer Service - Danish Speaking

Description:

About the Role Our client's technical support department is expanding their team, and you will be joining the Customer Experience division. As a Danish-speaking support specialist, you will support patients and partners using medical devices. You will also be responsible for handling complaints and assisting with technical support inquiries while working proactively with users. The role includes broad internal and external contact regarding the company's products and answering any questions. You will handle cases via both phone and email. Responsibilities Support users and partners regarding medical technology equipment via email and phone Order handling Manage the entire complaint resolution process About You We're looking for someone with previous experience in a service function and comfort with phone and computer work. You have a technical interest and a strong ability to guide customers in a clear, pedagogical manner. You will have daily contact with users, so your dedication to going the extra mile is very important. You are communicative and committed to good collaboration. We believe you are solution-oriented and approach challenges positively. You speak and write fluent Danish, as you will be working with Danish customers. Qualifications Strong computer skills; experience with Google Suite, Salesforce, and Navision is a plus. It's important that you are unpretentious, driven, solution-oriented, and contribute your expertise, experience, and positive energy to the team. Experience from a service function where the phone is your primary work tool. Good system proficiency. Fluent Danish, as well as Swedish and English in speech and writing. Position Details, Scope, and Employment This is a consultant position for 6 months with excellent prospects for extension, working Monday to Friday, 8 AM–5 PM. The office is located in bright, modern facilities centrally located in Bromma/Alvik. We'd like you to start as soon as possible but will accommodate any notice period you may need. How to Apply Submit your application through our website by clicking the "Apply" button at the bottom of the listing to register your CV. We review applications on a rolling basis, and the position may be filled before the application deadline. For questions, contact our recruitment manager Klara at [email protected] We look forward to reading your application! Being a Consultant at Hero – More Than Just an Assignment At Hero, you're never "just a consultant." You're a valued part of our team—someone we trust, invest in, and build long-term relationships with. We believe in open dialogue, fair terms, and genuine professional development. When you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates your successes, and stands by you every step of the way. We place great emphasis on matching the right person to the right assignment—not just based on skills, but also on values, motivations, and personality. Because when it clicks, that's when the magic happens. Welcome to Hero!About the Role Our client's technical support department is expanding their team, and you will be joining the Customer Experience division. As a Danish-speaking support specialist, you will support patients and partners using medical devices. You will also be responsible for handling complaints and assisting with technical support inquiries while working proactively with users. The role includes broad internal and external contact regarding the company's products and answering any questions. You will handle cases via both phone and email. Responsibilities Support users and partners…

Overview

Type

job

Status

active

Visibility

public

City

Stockholm

Address

112 46

GPS

59.336482970291, 18.031034538185copyopen in

Email

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Views

9

Published

10. 6. 2026

Edited

5. 8. 2026

Location

Specifications