Customer Service Coordinator

Skånemejerier Försäljning AB · Full-time

Boplatsgatan 6, Malmö, Sweden

Skånemejerier is the leading dairy company in southern Sweden, a challenger nationally, and part of the world's largest dairy corporation, Lactalis. Guided by ambition, commitment, and simplicity, all our employees work toward the same goal—to develop and produce truly great food that tastes good and does good. Our vision is to become Sweden's most sustainable dairy, and this is not just about offering products that are good for both people and the environment, but also about being a sustainable workplace. With us, you'll have the opportunity to develop, grow, and influence our shared path forward. About the Role Do you want to work in a role where service, customer focus, and problem-solving are at the center? We are now looking for a new colleague to join our dedicated Customer Service team at Skånemejerier. As a Customer Service Coordinator, you are an important link between Skånemejerier and our business customers. You play a central role in creating a positive customer experience through professional service, high availability, and a solution-oriented approach. In this role, you handle inquiries regarding orders, deliveries, products, and complaints, while working closely with colleagues in sales, planning, logistics, and other parts of the business to ensure our customers receive the best possible service. You will be part of a cohesive team of 13 colleagues who together are responsible for customer service to both large and small customers. The pace can be high at times, but we support each other, share our knowledge, and work together to improve both our service and our working methods. Your main responsibilities: Provide professional service to our customers via phone and email Manage Skånemejerier's switchboard and incoming calls Answer questions about order status, deliveries, products, campaigns, and product range Follow up on and resolve transport and delivery-related discrepancies Handle complaints, returns, and recalls Collaborate with internal functions to ensure high customer satisfaction This position is a full-time temporary assignment, with working hours during daytime on both weekdays and weekends according to a rotating schedule. The assignment runs from 2026-11-09 to 2027-12-31. Who Are You? We are looking for someone who thrives in a role where service, collaboration, and problem-solving are a natural part of everyday work. You enjoy customer contact, take responsibility for your tasks, and are driven by finding solutions that create value for both customers and the business. You have the ability to stay calm even when the pace is high and multiple cases need to be handled simultaneously. With a structured work approach and a positive attitude, you contribute to both the team's and customers' success. We are looking for someone who has: Experience in customer service or another service-oriented role where customer contact has been a focus. Good system skills and experience working with business or ERP systems. Very good knowledge of Swedish and English, both spoken and written. To thrive and succeed in this role, we believe you: Are passionate about providing professional service and creating positive customer experiences. Are solution-oriented and like to take initiative when faced with challenges. Have an easy time collaborating and enjoy sharing knowledge with others. Are organized, thorough, and accustomed to prioritizing in a busy workday. Are flexible and see changes as a natural part of work. Contribute with positive engagement and a strong customer focus in your daily work. Meritorious if you have: Post-secondary education in areas such as Supply Chain, Service Management, Economics, or similar. Experience working with M3. Additional language skills. Our Values Skånemejerier's work is based on the core values of commitment, ambition, and simplicity. We strive for collective and individual achievements that develop both the company and people. We act as entrepreneurs, are responsible and loyal, and we are available, unpretentious, open, and pragmatic. What Does the Company Offer You? Skånemejerier is part of the Lactalis Group, which has production in about fifty countries across four continents. This gives our employees access to a broad range of professional development and the opportunity to build international networks. The breadth of our operations also allows us to offer development opportunities ranging from production to economics and marketing, both at local and international levels. Information and Application Does this sound like the right position for you? Send in your application through the job posting with your CV and cover letter attached. Selection and interviews may take place on a rolling basis, and we therefore ask you to apply as soon as possible, but no later than 2026-09-25. For questions about the position, you are welcome to contact Customer Service Manager Carolina Qvist, [email protected]. For questions about the recruitment process, you are welcome to contact HR Partner Emma Nordgren, [email protected] For questions regarding a union representative, contact Lotta Bjurstål, chair of Unionen, at [email protected] We look forward to receiving your application! --- At Skånemejerier, we work for a safe, healthy, and drug-free work environment. External final candidates for the position will therefore be asked to present an extract from the criminal record register, undergo a drug test, and where applicable, be offered a health check with our Occupational Health Services. As part of our preventive efforts, we continuously conduct random alcohol and drug tests.