Customer Service Agent at Svea Bank

We are looking for someone who is skilled at meeting people in a professional and service-oriented manner, who thrives in a dynamic environment, and who wants to be part of the continued journey of developing Svea Bank's customer service function! About the role As a Customer Service Agent, your main responsibility will be to answer incoming calls from our customers. We expect you to be curious about the customer and listen for opportunities to inform them about products and services they haven't asked about. You will work in a dynamic environment with varying cases, focusing on providing customers with personal and excellent service in an efficient manner. The cases you handle can range from how to become a customer to customers wanting to change an address, so you will learn a lot about how a bank operates. There may also be some administrative tasks. Who are you? You thrive in a dynamic environment with a focus on delivering great service, and you enjoy contributing to the team's success when the pace picks up. You are positive and service-minded, with strong communication skills. It is important that you feel responsibility for your work and show great commitment, and you willingly help your colleagues. You are an experienced problem-solver with a thorough work approach, and like your colleagues, you are cheerful and positive with a strong work ethic. Experience working in customer service or customer support, or alternatively another type of service profession Comfortable using the phone as your primary work tool High school diploma Basic understanding of finance Fluent knowledge of Swedish and English. About Svea Bank Svea is a financial services group with over 2,000 employees in several European countries. With over forty years of experience, we create smart administrative and financial solutions for both individuals and businesses. The Banking Services business area provides several services designed to make our customers' lives easier, such as business loans, business accounts, and savings accounts. Through personal service and smart technology, we aim to offer the market efficient and customized solutions. Our vision is to be a leading financial player in Europe. At Svea, there is an entrepreneurial spirit and we have a family-oriented corporate culture. We are located in new and fresh facilities in Arenastaden, Solna. Welcome to join us on our continued journey! Application If you have questions about the position, feel free to contact recruiter Mira Leppänen at [email protected]. We do not accept applications via email. Selection and interviews are ongoing, and we wish to fill the position as soon as possible, so please send your application today. Welcome to apply, and good luck!

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