Customer Service Agent at Dun & Bradstreet

Bravura Sverige AB · Contract

Hornsbruksgatan 28, Stockholm, Sweden

Do you want to take the next step in customer service in a role where you can combine service, business understanding, and system proficiency in a global company? At Dun & Bradstreet, you'll have the opportunity to develop within B2B customer service while helping companies make better business decisions. You'll become part of an engaged team with strong cohesion, high service standards, and a strong focus on quality and collaboration. About the Role We are now seeking an engaged Customer Service Agent for the Business International customer service team at Dun & Bradstreet. The team works with the company's international products as well as Infotorg. In this role, you are responsible for providing professional service to business customers by handling incoming inquiries via phone, email, and chat. You work solution-oriented and proactively to ensure high customer satisfaction while contributing to developing and improving work methods and processes. This is a full-time consultant assignment lasting 6 months. You will initially be employed by Bravura and work as a consultant at Dun & Bradstreet, with the possibility of conversion to permanent employment. About the Company Dun & Bradstreet is a global company that provides data, analytics, and insights to help other companies make informed decisions. With a long history in business information, the company is particularly known for its comprehensive database of companies worldwide, as well as its work in credit rating, risk assessment, and business analysis. The company values strong collaboration, high accountability, and a positive atmosphere where they often laugh together – all while maintaining the high standards expected of them. Responsibilities As a B2B Customer Service Agent, your primary responsibility is to provide high-quality service and support to business customers, focusing on working toward high quality goals such as customer satisfaction, short handling time, and a deep understanding of customer needs. At the same time, Dun & Bradstreet continuously works to develop and automate its processes to create even better customer experiences and more efficient work methods. An important part of the work is building long-term relationships with customers, understanding their business, and contributing to their success. You will also collaborate with internal teams to ensure that customer needs are handled in the best way. As part of the Business International team, you'll be part of a team of approximately 10 people. Together you work closely to handle daily tasks, which include: Handling inquiries related to invoice questions, such as explaining invoices, sending invoice copies, and communicating with the accounting department Password resets Setup and administration of user accounts General support and content questions related to the company's products Service and support via phone, email, and chat Education, Experience, and Personal Qualities You have experience from customer service or another service profession where you have worked in various systems You are accustomed to communicating via phone You have good computer and system skills and feel comfortable in a Microsoft-based environment You speak and write Swedish and English fluently You have an interest in developing, learning new things, and taking on new challenges You are solution-oriented and thrive in a pace where no two days are the same We consider it meritorious if you have: Experience in customer service within finance, banking, or credit Worked in Salesforce or similar CRM systems To succeed in this role, you are structured, thorough, and quality-conscious. You have an eye for detail and work methodically to ensure that nothing is left to chance. You are communicative, have a strong customer focus, and enjoy handling multiple inquiries in parallel. Additionally, you are comfortable in an environment where change and development are a natural part of everyday work. Other Information Start: Immediately Location: Stockholm, Kungsholmen (hybrid work with at least two days in the office per week) Salary: By agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the job posting when sufficient candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Whether you move forward in the process or not, you will receive feedback on your application. Do you have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application as soon as possible as we conduct continuous selection. Welcome with your application! #Nextgen