Nexans is a global player in energy transition. For more than 100 years, everything we have done has been about cables: our business, our passion, our knowledge. Today we face a future where the transition to an electrified society will happen much faster than we previously thought. Electrification permeates everything we are and do, and we are therefore more than ready to become a dedicated player in sustainable electrification. In Sweden, Nexans has its headquarters in Grimsås, a small community in Tranemo municipality. Nexans has the best of both worlds - we are local and close to our customers while at the same time being part of a global network with all the benefits that entails. The Nexans Group has committed to achieving net zero emissions by 2050 in line with the Science Based Targets initiative (SBTi) and was the first company in the cable industry to establish a foundation, Nexans Foundation, to promote long-term projects that give vulnerable communities around the world access to energy.
1 position(s).
JOB TASKS
We are looking for a committed and service-oriented customer service employee who wants to be an important part of our team.
The position includes customer service, administration and handling of customer cases.
You will:
• Provide professional service and support to our customers via telephone and email.
• Handle incoming customer cases, answer questions and ensure that customers receive quick and correct assistance.
• Register and administer customer information, orders and other cases in our systems.
• Collaborate with internal departments to ensure efficient solutions and high customer satisfaction.
• Follow up on customer cases and ensure that they are handled according to the company's procedures and quality requirements.
• Contribute to developing and streamlining customer service processes.
QUALIFICATIONS
You are a service-oriented person who enjoys daily contact with customers and colleagues. You have a professional demeanor, good administrative skills and work structured even at a fast pace. You are stress-resistant, flexible and comfortable handling multiple tasks in parallel.
• Have good communication skills and express yourself well in Swedish, both verbally and in writing.
• Have good computer skills and feel comfortable working in various systems.
• Are service-oriented, solution-focused and have a genuine interest in helping customers.
• Are thorough, responsible and work methodically.
• Have good social skills and understand the importance of actively developing strong collaboration with colleagues and other functions within the organization.
• Experience in customer service, administration or work in business systems is a merit.
Employment type: Permanent position.
Pioneers, Dedicated and United are Nexans' values and to work and thrive with us, you need to understand and abide by them.
At Nexans we believe that diversity among our employees is fundamental to creating an inspiring workplace and we encourage women to apply for this position.
During the recruitment process, final candidates will undergo a pre-employment investigation that includes alcohol and drug testing.
An upcoming employment contract will be signed digitally and therefore Mobile Bank ID is required.
Interviews will be conducted on an ongoing basis, so do not delay in submitting your application.Nexans is a global player in energy transition. For more than 100 years, everything we have done has been about cables: our business, our passion, our knowledge. Today we face a future where the transition to an electrified society will happen much faster than we previously thought. Electrification permeates everything we are and do, and we are therefore more than ready to become a dedicated player in sustainable electrification. In Sweden, Nexans has its headquarters in Grimsås, a small community in Tranemo municipality. Nexans has the best of both worlds - we are local and close to our…