We are now looking for you to become our new colleague in the sales team for our Administrative and Financial Services (AFT) business area, which handles a wide range of the company's corporate financing. Are you self-driven, engaged, and passionate about creating long-term customer relationships? Then this could be the right role for you.
About the Role
As a Customer Relationship Manager, you are responsible for developing, leading, and ensuring high quality in the business area's customer relationships regarding the largest accounts. The role involves creating positive relationships with key customers by improving customer experience, developing a diverse and profitable business, and monitoring customer satisfaction and loyalty. You will also have significant personal responsibility for planning, executing, and structuring your work, as well as building sustainable and long-term relationships both internally and externally. Your tasks will include:
Participate in handover and startup meetings with customers transferring from sales to operations.
Responsible for customer communication before, during, and after delivery of products/services.
Continuously develop new business opportunities together with the customer and develop new solution proposals in accordance with the business area.
Responsible for contract negotiations regarding changes and extensions.
Participate in and invite customers to various events and other activities, and follow up on completed activities.
Experience and Requirements
We are looking for someone with a relevant higher education or university degree. It is advantageous if you have experience working in a similar role and have worked in a customer-facing and customer-focused manner within banking and financial services. You also have strong knowledge of credit and risk work as well as a good understanding of regulatory requirements with great interest in both business and regulatory processes. You have excellent knowledge of the Office suite and are fluent in Swedish and English, both spoken and written.
Who Are You?
To succeed in this role, you have a genuine commitment to creating good business relationships and long-term partnerships with some of our key customers. Your understanding of our business combined with your analytical skills enable you to work strategically with business and customer in focus. As you will be in many different types of meetings and situations, we see that you adapt easily, are flexible, and communicate well. Furthermore, you are self-driven, know how to prioritize and move your processes forward, and can maintain good structure in your work even when you have many parallel tasks.
About Svea Bank
Svea is a financial group with over 2,000 employees and operations in several European countries. With more than 40 years of experience, we are proud to offer innovative and sustainable financial solutions to our customers. Svea is characterized by a family-friendly corporate culture where each employee contributes their unique competence and commitment. Our corporate culture emphasizes community, action, and balance between work and private life. Welcome to join us on our exciting journey!
Application
If you have questions about the position, please contact recruiter Fredrika Engelin at [email protected]. We do not accept applications via email. Selection and interviews are conducted on an ongoing basis.
Welcome with your application!