Do you want to work in a role where you make a real difference in how our customers experience us, from first contact to delivery and follow-up?
We are now looking for a Customer Experience Specialist who wants to take clear ownership of the customer experience and be a central part of our transformation towards a more customer-centric business.
You are the link between customer, sales and production and ensure that every deal and project is delivered with speed, precision and a first-class customer experience.
About us
We are in the midst of a transformation, from a traditional furniture manufacturer to one of Scandinavia's leading brands for modern and collaborative work environments.
At EFG & Savo, we design furniture and solutions that help people meet, collaborate and create together. With strong brands, clear design identity and high ambitions, we develop the workplaces of the future throughout the Nordic region and Europe.
Now we are looking for you who wants to be part of driving this journey, with the customer at the center.
About the role
The role has a clear mandate: to own and develop customer experience throughout the business flow.
You are responsible for ensuring that every step, from quote to order, delivery and after-sales, maintains high quality and creates value for the customer. You work proactively, identify improvement opportunities and solve challenges before they impact the business.
This is a role for someone who wants more than to administrate, you want to influence, develop and improve.
Your areas of responsibility
Own and actively work with customer satisfaction and customer experience.
Be the link between customer, sales, production and logistics.
Ensure an efficient, correct and commercial quote and order flow.
Proactively identify and resolve deviations before they become problems.
Handle complaints with a focus on solution, learning and improvement.
Drive and contribute to continuous improvements in service and business processes.
Support the sales team in projects and deals to win and deliver business.
Work with CRM, business systems and digital tools to improve customer experience and efficiency.
We are looking for you who
Have experience in customer-facing roles, e.g. Customer Experience, Sales Support or similar.
Want to take ownership of customer experience and business.
Are proactive and enjoy staying one step ahead.
Have a strong sense of service, structure and business.
Find it easy to collaborate and build relationships.
Communicate fluently in Swedish and English.
You see technology as an opportunity and are comfortable working in systems, data and digital tools to create better work methods and customer experiences.
You will thrive and succeed if you are
Curious
Solution-oriented
Proactive
Positive even under pressure and change
A person who takes responsibility and ownership
It is a merit if you
Have experience with CRM (e.g. HubSpot) and ERP.
Have worked in a manufacturing operation or B2B environment.
Have an understanding of business flows from quote to delivery.
Have an interest in design, product or technical solutions.
We offer
A central role in our transformation towards a more customer-centric business.
Opportunity to influence customer experience, processes and work methods.
A dynamic environment where business, design and sustainability meet.
Engaged colleagues and a culture characterized by collaboration and development.
A role with great responsibility, variety and development opportunities.
Who thrives with us?
You who want to combine business, relationships and improvement, and who are motivated by creating a world-class customer experience in a company in transition.
Application & selection process
As part of our selection process, we will ask you to answer a few short questions in connection with your application. The answers help us make a more relevant and fair assessment of candidates and are used as an important basis in the initial selection.
You will be asked to answer the following:
Do you have experience in customer service, sales support or order handling? If yes, briefly describe your role.
Give an example of when you delivered really good service in a challenging situation.
Give an example of how you ensure quality and accuracy in your work when you handle many cases at the same time.
Deadline for application: August 7, 2026 (selection is ongoing).
Work location: Tranås (preferred), Gothenburg or Stockholm for the right candidate.
Type of employment: Full-time, permanent.
Contact person: Customer Service Manager Kinna Åslund, [email protected], tel: 0140-67697, HR Louise Alm-Ödeen, [email protected]
Read more: www.efg.se | www.savo.comDo you want to work in a role where you make a real difference in how our customers experience us, from first contact to delivery and follow-up?
We are now looking for a Customer Experience Specialist who wants to take clear ownership of the customer experience and be a central part of our transformation towards a more customer-centric business.
You are the link between customer, sales and production and ensure that every deal and project is delivered with speed, precision and a first-class customer experience.
About us
We are in the midst of a transformation, from a traditional furniture…