Cloud-Savvy Technical Account Manager

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. As a candidate, we are your trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right role for your skills and ambitions – always with people at the center. For our customers, it means we are a reliable provider that can quickly match the right expertise with the right needs. In addition to our strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery. Collaboration and quality define everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreements with Unionen. Do you want to be the key person who builds long-term customer relationships and helps companies maximize the value of their IT solutions? Eccera is now seeking a Technical Account Manager (TAM) for our customer in Stockholm. The customer is an operations company with approximately 150 customers that needs to strengthen its team with a cloud-savvy TAM who wants to work hands-on technically. As a consultant at Eccera, you get a secure employment and gain valuable work experience on assignments with our customers. Your consultant manager will support your development as you continuously expand your experience and knowledge. An excellent opportunity to build a career. Your Responsibilities Customer Relations Serve as the primary technical contact person for selected strategic customers. Build and maintain long-term relationships at both technical and business levels. Act as the customer's advocate internally and ensure their needs are prioritized. Technical Responsibility Conduct regular technical reviews, health checks, and follow-ups. Advise customers on best practices to optimize their use of our solutions. Support implementations, integrations, and change projects. Handle escalations and coordinate incident management with internal support and development teams. Strategic Responsibility Identify improvement and development opportunities with the customer. Contribute to the customer's long-term IT strategy through advice and solution proposals. Work closely with the sales organization to identify new business opportunities. Contribute to product development by conveying customer feedback to internal teams. Reporting & Follow-up Document activities and deliver reports to customers and internal stakeholders. Ensure that SLAs and KPIs are met. Lead customer meetings and QBRs (Quarterly Business Reviews). Your Profile Technical Qualifications Deep understanding of IT infrastructure, networking, and security solutions. Deep knowledge and experience with M365, Intune, and Azure. Knowledge of data protection and compliance (e.g., GDPR, ISO27001). Familiarity with ITIL processes (Incident, Problem, Change, Service Request). Ability to quickly learn new technologies and solutions. Experience 3–5 years of experience in a customer-facing technical role (e.g., TAM, IT consultant, Pre-Sales, Service Manager). Documented experience working with enterprise customers in the IT industry. Experience in project management or major implementations is a plus. Ability to present technically complex solutions in a simple and business-oriented manner. Personal Qualities Strong ability to build relationships and establish trust. Communicative and pedagogical – can adapt your message to your audience. Structured, organized, and experienced in managing multiple parallel assignments. Proactive and solution-oriented, with a focus on customer value. Business-minded and results-oriented, without losing sight of long-term relationships. Formal Requirements Relevant higher education in IT, computer science, systems science, or equivalent work experience. Fluent Swedish and English, both written and spoken. Driver's license may be required depending on customer responsibilities. Merits Certifications in cloud platforms (e.g., Microsoft Azure Administrator/Architect, AWS Solutions Architect, GCP Professional). ITIL v3/v4 Foundation or higher. Experience with Autotask, KaseyaOne, ServiceNow, Jira, or similar tools. Project management certifications (PMP, PRINCE2, SAFe). What We Offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise with the right assignment as you advance.

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