Client Advisor Generalist

Swedbank is working to create a safe and sustainable economy for our customers. With high availability, strong commitment, and business focus, you can help shape the future of customer interactions and create an attractive and positive workplace. At Swedbank, you have the opportunity to: Offer the best possible service and business-focused assistance to Swedbank customers visiting our local bank office and those calling in from all parts of Sweden. Create accessibility to the bank's services and products where guidance in digital tools and personal service work together for excellent customer satisfaction. Answer questions about the bank's product and service offerings and refer customers to specialists where licenses are required for more in-depth advice. Collaborate and contribute to cross-selling by identifying customer needs and presenting relevant solutions to exceed customer expectations. Develop your expertise in the banking and financial sector where you will encounter new situations and challenges every day. For this role, you need to: Have a service and business-driven focus and enjoy interacting with people. Have previous work experience in service and/or finance-related roles. Speak and write fluent Swedish and have good knowledge of English. Be confident in phone customer interactions and in-office customer meetings. Work goal-oriented with a focus on creating value for the customer. Adopt a pedagogical approach and communicate clearly to guide customers in the bank's digital tools and find customized solutions. Show interest in deepening your knowledge of how the bank combats money laundering and financing of terrorism, and be able to apply this knowledge in every customer interaction. Enjoy problem-solving and sales, with the ability to identify customer needs and present solutions that fit their situation. With us, you can experience: Personal and professional development through self-leadership and continuous learning. Meaningful work that positively impacts our workplace, our customers, and society. An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities. A supportive and inclusive environment that promotes balanced and sustainable work-life integration, with flexible working arrangements when appropriate for the role. Benefits such as our employee banking products, pension plan, share-based reward program Eken, and wellness allowance. "Join our team and... Begin your development journey within our customer-facing services. You will work in direct customer contact and help people find solutions to their matters. You are Swedbank's face to the world and an incredibly important part of our operations. We believe you can be yourself while developing into a successful customer advisor. If you recognize yourself in this description, we are very interested in hearing from you. We care about your well-being and offer a sustainable work environment. At Swedbank, our employees are our greatest asset. We have a culture built on respect, inclusion, and openness, where every employee's voice matters. We live the bank's values: Open, Simple, and Considerate." Karin Källén, your future manager We look forward to receiving your application by September 4, 2026. This is a temporary position until January 30, 2028. Work location: Falköping Recruiting manager: Karin Källén [email protected] We may begin the selection process during the application period and welcome your application as soon as possible. Please note that background checks and drug testing may be conducted for this role if you proceed in the process. We have done our due diligence in recruiting and therefore ask that you do not contact job ad sellers or other recruitment service providers. Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or gender identity, ethnicity, religion, or disability—everyone is welcome.

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