Claims Manager

Description:

Do you want to be a valuable part of the critical infrastructure that supports society across Europe? Are you looking for a role where you can help set the direction and contribute to shaping our company? Then the Claims Manager position might be your next opportunity! Be part of the movement – and play your part. About the Job As a Claims Manager at DFDS, you'll have a key role in our Logistics Division in Sweden. You'll be responsible for leading and developing the management of claims and complaint matters with a focus on structure, quality, cost control, and business efficiency. The role combines operational responsibility with development and improvement work. This means you'll handle claims and damage cases yourself while also working to develop processes, improve follow-up, and create an efficient and sustainable claims management system for the business. You'll have many points of contact and work closely with operations, finance, contract managers, suppliers, transporters, and insurance partners. Over time, there's also an opportunity to further develop the function and lead a small team.* Examples of responsibility areas: Own and develop DFDS' handling of claims and damage cases Manage and follow up on transport and cargo damage Ensure cost-effective and business-appropriate claims handling Develop processes, methods, analysis, and reporting Drive damage prevention and risk management initiatives Collaborate with operations, suppliers, and insurance partners About You: We believe that the strongest teams are built on diversity and inclusion. Different perspectives, skills, and personalities bring out the best in all of us. To succeed in this role, we believe you have experience in claims, damage, or complaint management, preferably in transport, logistics, insurance, or related fields. You have a business-minded approach, are comfortable making decisions, and are motivated by creating structure, driving improvements, and developing work methods. We also believe you: have experience in claims or damage management, preferably in transport or logistics are business-driven and confident in making decisions based on risk, cost, and business value have the ability to see both details and the bigger picture enthusiastically take on a role with many points of contact and a fast pace are proactive and motivated to develop, improve, and deliver results communicate well and build trusting relationships, both internally and externally Leadership experience is a plus, but what matters most is that you have the drive and ambition to take responsibility, create structure, and help develop the function long-term. Working at DFDS Our ambition is to change the industry's direction by becoming both greener and more digital. We're offering you an opportunity to be part of our team and make a difference together with us. At DFDS, our employees mean everything to us, and here you can be yourself. Our ambition is to be an attractive workplace for everyone, offering challenges and opportunities for development and growth. We value and enable creative ideas and engagement, viewing them as essential to DFDS' success and our employees' development. Join the movement and grow with us. Does this sound interesting? Apply now! In this recruitment process, we're collaborating with DFDS' internal recruitment and staffing company, DFDS Professionals. If you want to be part of our team, please submit your application as soon as possible, but no later than August 31, 2026, as selection and interviews are ongoing. Please note that employment at DFDS involves undergoing a background check. For questions about the position, feel free to contact Rebecka, [email protected]. We look forward to your application!Do you want to be a valuable part of the critical infrastructure that supports society across Europe? Are you looking for a role where you can help set the direction and contribute to shaping our company? Then the Claims Manager position might be your next opportunity! Be part of the movement – and play your part. About the Job As a Claims Manager at DFDS, you'll have a key role in our Logistics Division in Sweden. You'll be responsible for leading and developing the management of claims and complaint matters with a focus on structure, quality, cost control, and business efficiency. The role…

Overview

Type

job

Status

active

Visibility

public

City

Göteborg

Address

Sydatlanten 10

GPS

57.694455369872, 11.855931713362copyopen in

Email

Show email

Published

29. 6. 2026

Edited

2. 8. 2026

Specifications