Head of IT Services

Connecting Stockholm AB · Full-time

Stockholm, Stockholm, Sweden

About Connecting Stockholm As operators of the Stockholm subway, we run an essential public service where safety, accessibility, and punctuality are paramount. We combine experience and innovation to create a subway that is secure today and sustainable for the future. Our mission is about more than traffic – it's about people, responsibility, and trust. Every day we meet hundreds of thousands of passengers, and through warm, respectful, and professional service, we create a travel experience where everyone feels welcome and safe. At our organization, culture is an integral part of our mission. We believe in the power of collaboration, in relationships built on trust, and in leadership characterized by professionalism, heart, and commitment. We are driven by development – both of our operations and our employees. With us, you'll have the opportunity to grow, make an impact, and help shape the future of public transportation – together with us. 1 position(s). About the Role As Head of IT Services, you will be responsible for governance, monitoring, and development of outsourced IT services within operations, infrastructure, support, and service delivery. This role is critical to ensuring that our IT environment supports both our daily operations and long-term goals. You will lead employees in this area and be responsible for developing IT operations, infrastructure, support, and service delivery. The role also involves close collaboration with the business and external vendors to ensure high quality, strong delivery capability, and continuous improvement of our IT services. You report to the Head of IT and Digitalization. Key Responsibilities Ensure a stable, secure, and accessible IT environment including workplace, network, server, and platform services. Maintain high quality within support, telephony, and user-facing IT services. Manage vendor relationships, handle contracts, and monitor SLAs. Primary contact person with our infrastructure and operations partner. Lead, develop, and monitor employees while creating favorable conditions for performance, skill development, and work environment. Plan, prioritize, and follow up on work within the IT services area. Ensure compliance with laws, agreements, internal processes, and security requirements. Manage and follow up on incidents, problems, and risks within IT operations. Develop and maintain processes, methods, and standards for IT services with support from established frameworks such as ITIL. Participate in on-call organization and maintain readiness according to established procedures. Qualifications We are looking for someone with higher education or vocational training in computer science, data science, information technology, or another relevant field, or equivalent experience. You have several years of experience working within IT services and combine technical understanding with clear and engaging leadership. You also have: Experience with IT operations, infrastructure, and service delivery. Experience with vendor management, outsourcing agreements, and SLA monitoring. Experience with IT workplace services and support. Experience with people management and leadership responsibility. Experience working with ITIL or equivalent frameworks. Flexible and very strong knowledge of Swedish and English, both spoken and written. Strong ability to drive change, create structure, and develop efficient work methods. As a person, you are responsible, solution-oriented, and confident in your leadership. You have good collaboration skills, build trusting relationships, and are motivated by developing both people and operations. Meritorious Qualifications Experience from essential public services, operations with high availability requirements, or security-critical environments is considered advantageous. Experience with larger outsourcing deliveries and complex IT environments is also beneficial. Other Information Employment Type: Permanent employment with 6-month probationary period Scope: Full-time 100% Start Date: By agreement Location: Stockholm, Alströmergatan The position is covered by a collective bargaining agreement and offers several benefits such as SL card, wellness allowance, lunch benefits, and discounted insurance About the Recruitment Process We use competency-based recruitment and strive for a fair and inclusive process. As part of the selection, we may use screening questions and tests to ensure objective assessment of skills and potential. Prior to employment, we conduct reference checks, alcohol and drug testing, and background checks. Employment Type: Permanent employment.