Bostadsbolaget Seeking Part-Time Customer Service Representatives for Our Customer Service Team

Do you want to provide top-class service and make a difference for our tenants? Bostadsbolaget is now seeking part-time customer service representatives who want to become part of our customer service team and contribute to a positive customer experience for our tenants. As a customer service representative with us, you'll have varied and developmental work where you'll play an important role as a key part of Bostadsbolaget's service. You'll meet our customers primarily via phone and digital channels, where you answer questions, handle cases, and guide tenants to the right solutions. The role also involves receiving visitors at our reception desk. This position suits you if you thrive in interactions with people and are looking for flexible work during daytime hours and as needed. About the Role Bostadsbolaget's customer service is the primary contact channel for our tenants. The customer service mission is to make it easy to reach Bostadsbolaget and ensure that every tenant receives professional and personal treatment. As a part-time customer service representative, you'll support operations during peak hours, absences, and other needs. This means the number of hours can vary depending on operational needs. Your work tasks include, among other things: Receive and handle customer inquiries via phone, email, case management systems, and at our reception. Register fault reports and provide information about frequently asked questions for our tenants, such as parking, waste management, and how to apply for housing. Direct tenants to the right contact person when needed. Contribute to a high level of service and professional treatment. Share your experiences and customer insights to contribute to operational development. You'll become part of our customer service team, which consists of 14 employees and operates from our premises on Engelbrektsgatan in central Gothenburg. Who Are We Looking For? We're looking for someone who is service-oriented, engaged, and has a talent for building good relationships. You're attentive, communicative, and enjoy helping people. At the same time, you're solution-focused, flexible, and comfortable handling various types of cases at a fast pace. To succeed in this role, we see that you: Have completed upper secondary education. Have experience in customer service work in the form of call centers, reception, or similar. Speak and write Swedish fluently and have good knowledge of English. Have good computer skills and experience with digital systems. Are flexible and able to work as needed, sometimes with short notice. Enjoy collaborating and contributing to a positive work environment. It's a merit if you have experience with case management systems, such as Lime or equivalent. This position suits you if you're looking for flexible extra work and have the ability to work as needed. Some periods may offer many work shifts, while others may involve fewer hours. We therefore cannot guarantee a certain number of hours per month. We only accept applications through our website and recruitment portal. As part of the recruitment process, we conduct background checks on final candidates. About Us Bostadsbolaget owns approximately 25,000 rental apartments distributed across all districts of Gothenburg. This makes us one of Gothenburg's largest landlords and an important part of community and urban development. We are approximately 400 people working at Bostadsbolaget. Most work out in our residential areas closest to our tenants, while others work centrally in one of our support functions. We have more than 20 different professions represented here, but regardless of professional role, we all work toward the same goal - creating good and safe living environments together with around 50,000 tenants and our other partners. Our operations are characterized by sustainability, social responsibility, and a strong customer focus. We actively work with our values and want our employees to enjoy coming to work. Bostadsbolaget is part of the Framtiden Group, which is part of the City of Gothenburg. This means we work for a sustainable city, open to the world.

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