Booking & Customer Service Staff at Kläppen Ski Resort

Description:

About Us There is something special about sharing a winter with people who love the same thing as you do. At Kläppen in Sälenfjällen, over 300 employees work together to create memorable days for our guests. Here, colleagues often become friends, coffee breaks turn into laughter, and an ordinary workday can include both mountain views and a few runs down the slopes. We are proud that in 2026 we have been named Ski Resort of the Year, Sweden's best ski resort for families with children, Sweden's best park, and Sweden's best slope restaurant. But we are most proud of what lies behind the award – the warmth, community, and commitment that characterize everyday life here. Kläppen is a place for people, experiences, and skiing joy. With 41 runs and three world-class snowparks, it is a place for you who want to make more of the winter than just wait for spring. Do you want to spend the winter with us? Job Responsibilities The tasks are divided into two areas: helping guests to book for their stay and providing guest service during their visit. Before guests arrive, you work with incoming phone calls to sell Kläppen's range of accommodation, ski school, ski rental, activities, and ski passes. During guests' stays, you provide guest service via phone, email, and chat. The inquiries vary and cover everything from feedback during the stay to handling complaints from guests' accommodations. Together with your colleagues, you ensure that all our guests are personally welcomed and receive the best possible service! About the Position This is a seasonal position for the period September-March, scheduled working hours, weekend work occurs. Salary according to agreement. Qualifications Since you will have a lot of guest contact in your work, you need to have a cheerful manner and be service-oriented. It is just as important that you are good at collaborating as it is to be able to work independently. We are looking for someone who has: Good knowledge of the Office package. Experience with R360 or similar booking systems. Has previously worked with guest contact via email, forms, and chat. Good knowledge of spoken and written English. Personal qualities: Attentive & service-oriented Solution-focused & responsible Application Deadline Monday, July 27 Contact Information For questions about the position, contact: Elin Brunzell 0280-96207 or [email protected] GDPR By submitting your application, you consent to Kläppen processing your personal data during the recruitment period. Before the recruitment process, we have decided on the measures to be taken in the recruitment. Due to this, we respectfully but firmly decline all contact regarding advertising, recruitment assistance, and staffing proposals.About Us There is something special about sharing a winter with people who love the same thing as you do. At Kläppen in Sälenfjällen, over 300 employees work together to create memorable days for our guests. Here, colleagues often become friends, coffee breaks turn into laughter, and an ordinary workday can include both mountain views and a few runs down the slopes. We are proud that in 2026 we have been named Ski Resort of the Year, Sweden's best ski resort for families with children, Sweden's best park, and Sweden's best slope restaurant. But we are most proud of what lies behind the award…

Overview

Type

job

Status

active

Visibility

public

City

Transtrand

Address

Kläppen Ski Resort

GPS

61.071139802826, 13.368205345814copyopen in

Email

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Phone

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Views

14

Published

22. 6. 2026

Edited

24. 7. 2026

Specifications