ABOUT THE ROLE
As a Customer Adviser, you are an important point of contact for our customers. You help them with questions about our products, services, orders, spare parts, and repairs. You work with our well-known brands Bosch, Siemens, Neff, and Gaggenau. Contact occurs via phone, email, and chat, but the role primarily involves extensive customer contact via phone.
YOUR MAIN RESPONSIBILITIES
Provide professional and personal service via phone, email, and chat.
Handle product, service, and spare parts orders
Handle various types of customer inquiries using user manuals, websites, and our internal product information systems
Provide information about products and services and guide customers
Identify technical issues or handling errors, find the cause, and offer the best solution
WHO ARE YOU?
We are looking for someone who enjoys meeting people and is motivated by helping customers in a professional, clear, and solution-oriented manner. You thrive with multiple tasks underway simultaneously and can keep your composure even when the pace is high.
To succeed in this role, we would like to see that:
You can multitask in stressful situations and make quick decisions
You have previous customer service experience
Are comfortable working in different IT systems and can quickly absorb new information.
You have excellent understanding of the Swedish language in speech and writing, as the role involves daily communication with customers.
You can communicate in English
Understanding of Norwegian is a merit.
WHY WORK WITH US?
With us, you get the opportunity to work in a successful company with well-known brands and high-quality home appliances. You get varied and developmental work together with a competent team that supports each other in daily work.
We offer:
Hybrid work with the opportunity to work from home up to 40 percent of working time.
Working hours during office hours, Monday to Friday.
Annual bonus
A work environment where collaboration, knowledge sharing, and development are encouraged.
Workplace: Solna Business Park.
Why BSH? We are leaders in sustainable and efficient solutions and we always prioritize customer satisfaction. With us, creativity and collaboration flourish, and we always strive to offer the best consumer experience. We are proud of our inclusive environment where everyone has the opportunity to develop and make a difference.
Are you ready to join our engaged and open-minded team? Make a difference today and simplify life for future customers with BSH Home Appliances!
Application: For questions, contact the responsible manager, Jennifer Sand mailto:[email protected] or Jennifer Stenqvist [email protected] Please submit your application by September 30, 2026. Selection is ongoing.