Order Receiver at Östgötatrafiken in Mjölby

Bravura Sverige AB · Contract

Hornsbruksgatan 28, Stockholm, Sweden

Every day, Östgötatrafiken helps approximately 4,000 people get to medical appointments, work, and social activities. We are now looking for you to start as an Order Receiver at the Booking Center in Mjölby – and who, in the long term, wants to develop further toward the role of Traffic Coordinator. This is a role for you who thrives in a fast-paced environment, is confident in customer interactions, and wants to take steps forward in an operation that is in constant motion. About the Position This is a full-time consulting assignment lasting 6 months. You will be employed by Bravura and work as a consultant at Östgötatrafiken. There are good opportunities for extension of the assignment or permanent employment. 🚀 About the Company Östgötatrafiken is owned by Region Östergötland and has the task of planning, coordinating, and operating public transportation in the region. Operations include bus, train, and tram services as well as demand-responsive transportation such as specialized transportation for people with disabilities, medical transport, and local services. Tens of millions of trips are made with Östgötatrafiken every year, where public transportation is an important tool for both accessibility and more sustainable travel in the region. Demand-responsive transportation is an important part of Östgötatrafiken's mission and is directed at people who, for various reasons, cannot travel on regular public transportation, for example through specialized transportation for people with disabilities, medical transport, and local services. Operations are coordinated from the Booking Center in Mjölby, which is staffed around the clock throughout the year. Here, order receivers and traffic coordinators work closely together and in collaboration with drivers, municipalities, and healthcare providers throughout Östergötland to ensure that every trip is safe and efficient. 💼 Job Responsibilities As an Order Receiver, you receive and handle travel orders via telephone, book and rebook trips in the booking system, and help customers with questions about trips, the app, and regulations. You also handle deviations and work actively to ensure that calls are both safe and efficient. In the role, you work closely with colleagues and traffic coordinators, and over time, the idea is that you gradually develop further toward the traffic coordinator role where you take greater responsibility for planning, coordination, and handling of more complex traffic situations. Examples of job responsibilities: Receive and handle travel orders via telephone Book and rebook trips in the booking system Help customers with app, technology, and practical questions Handle deviations and changes to trips Provide service with focus on safety, clarity, and efficiency 🔍 Education, Experience, and Personal Qualities Requirements: Completed upper secondary education Good system skills Comfortable with high call volume and telephone as a work tool Very good knowledge of Swedish in speech and writing as well as good knowledge of English Meritorious: Experience in customer service, call center, or other telephone-based service Background in traffic coordination, coordination, or logistics Experience from healthcare, home care, or similar operations To thrive in this role, you need to be thorough and able to work in a structured manner even when the pace is high. You listen to the customer, but also take responsibility for moving the conversation forward and making decisions within given parameters. You are social, cooperative, and receptive to feedback – and use it to develop. In the long term, in the traffic coordinator role, it is required that you are confident in making decisions, handling more complex situations, and standing firm even when the pressure is high. Other Information Start: September Location: Mjölby Salary: According to agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means that we take down the advertisement when a sufficient number of candidates have applied. If you become relevant for the position, we will contact you for an initial telephone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application. Do you have questions? Feel free to get in touch! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application as soon as possible as we conduct continuous selection. We look forward to your application! #Nextgen