Area Manager (B2B) - Hemfrid Stockholm

Do you thrive in a dynamic role where people, leadership, and customer relationships are at the center? Are you motivated by leading, inspiring, and developing business and long-term customer relationships? Then this might be your next step. As an Area Manager at Hemfrid, you'll have a key role where you combine personnel management with responsibility for our corporate customers. Hemfrid (hemfrid.se) is Sweden's largest company within home services and an important part of the newly formed KEYTO Group (keytogroup.com). We believe in the power of a simpler everyday life – and every day our thousands of employees deliver exactly that feeling to our customers. About the Role of Area Manager As an Area Manager at Hemfrid, you'll have personnel responsibility for a group of collectively employed staff members who deliver our services to customers. You lead and support your team while being responsible for a number of corporate customers and working to build long-term and strong customer relationships. By creating a positive and service-oriented experience for both customers and employees, you contribute to high customer satisfaction, employee engagement, and profitable development for your region. In the role, you're responsible for everything from scheduling and resource planning to staffing, recruitment, and customer communication. You handle various questions and matters daily and work proactively to find solutions that meet both customers' and the business's needs. An important part of the role is developing our existing corporate customers and creating new business opportunities. You work with customer development and upselling, conduct customer meetings, and prepare calculations and profitability assessments to find the right structure for both the customer and Hemfrid. You also represent Hemfrid locally and build relationships through networking and business events. Together with your team, you work toward common goals and create engagement, quality, and growth. Key Responsibilities Personnel responsibility for a group of collectively employed staff members Customer responsibility for local corporate customers Build long-term relationships with both customers and employees Ensure high customer satisfaction and employee engagement Manage scheduling, resource planning, and staffing Handle customer and personnel matters in a solution-oriented manner Recruit and onboard new employees Work with upselling and development of existing customer relationships Conduct customer meetings and prepare calculations and profitability assessments Create new business opportunities through local presence and networking Contribute to the region's growth and profitable development Who Are We Looking For? We're looking for someone who combines care and clarity in your leadership with drive, structure, and business focus toward our customers. You enjoy working closely with people but also with numbers, goal tracking, and problem-solving. You create trust in the team while developing customer relationships and identifying new business opportunities. To thrive in the role, we believe you're relationship-building and solution-oriented and feel comfortable taking initiative in customer dialogue. You have good analytical skills and are motivated by working toward clearly defined goals. Key Requirements Experience with team leadership and/or personnel responsibility Strong service sense and ability to build long-term customer relationships Driver's license (category B) Fluent Swedish and English, spoken and written Previous experience in B2B, for example in sales, customer responsibility, or business development, is a merit Experience with Salesforce or equivalent CRM system is a merit Recruitment Process Have you read this far? Then there's a good chance this role is for you! Our recruitment process consists of the following steps: Assessment tests via Assessio Digital interview with responsible recruiter In-person interview with hiring manager References and background check The position is full-time with a start date by agreement. We conduct continuous selection – so please apply as soon as possible! If you have any questions, please contact the responsible recruiter: [email protected] We look forward to your application! 🤩

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