Employment Advisor, Support and Matching Unit, Gothenburg

Would you like to work on an important societal mission where you contribute every day to help people move toward employment or education? Together, we get Sweden working. Would you like to be one of us? Our Mission At the national Support and Matching unit, we provide service and support via telephone and remote meetings to job seekers throughout the country. We work with several important areas of responsibility such as matching, guidance and counseling, and decisions on measures for job seekers. Our primary mission is to shorten the time people spend unemployed. We are also responsible for parts of the Employment Agency's control function, which aims to ensure that job seekers and service providers comply with applicable laws and regulations, and to prevent incorrect payments and fraud. Our Workplace We work together in a space where collaboration and collegial support are central to creating a vibrant atmosphere. The work location is the Employment Agency's office in Gothenburg. We work together toward common goals and can always count on each other's support in our daily work. Our leadership approach means we lead with a results focus, combined with a close and coaching style that encourages participation, motivation, and accountability. Role Description We keep job seekers in focus, and in your role you will be an important support to job seekers during conversations, helping and guiding them toward an appropriate position in the labor market. The work requires that you are curious and have the ability to make complex things simple. A central part of the role is matching job seekers to employment and education, guidance, and making decisions on measures for our job seekers. To succeed in this role, we see that you enjoy: Providing support and solving the tasks you are given in a good way Interpreting and applying laws and regulations Making decisions Matching and guiding job seekers toward employment and education Working with job seekers and assessing their situations Working with scheduled assignments Navigating and working in multiple systems simultaneously Working toward established goals Working hours are between 8:00 AM–4:30 PM. Your employment will begin with an introduction period where you will be well equipped with the necessary skills to handle your upcoming duties as a civil servant. Basic Requirements for the Position University/higher education degree of at least 180 credits (120 credits according to the previous system) Alternatively Have worked at the Employment Agency as an employment advisor, case officer, customer resource, handler, or service handler And At least 2 years of work experience, with a minimum of 50 percent employment totaling two years Very good proficiency in Swedish Additional Merits for the Position Experience with guidance toward employment and/or education and good knowledge of the labor market Experience working at a government agency, especially with administrative legal matters Experience working with people in different life situations, including people in vulnerable situations, where professional treatment and good service have been central Experience working primarily via telephone and digital channels, and good ability to learn and use new computer systems The state value foundation guides us in our daily work. As an employee with us, you are expected to work fairly, impartially, and with high integrity, and to help maintain and strengthen public trust in our agency. Beyond these qualifications, you have the personal ability and aptitude to work in accordance with the Employment Agency's employee criteria. Read more about the state value foundation and our employee criteria on our website. As an employee at the Employment Agency, you are expected to be: Responsible – take responsibility for your work, collaborate, and contribute to a good work environment. Action-oriented – take initiative, contribute to improvements, and manage change. Results-focused – plan, follow up, and contribute to operational value and results. Our Offer The position is a permanent full-time employment that begins with a six-month probationary period. Start date fall 2026 by agreement. The work location is Gothenburg. We offer favorable vacation agreements and the possibility of flexible working hours by agreement with the employer (after completing the approximately 9-week introduction). We also offer wellness benefits during work time, a wellness allowance, and the opportunity to work remotely for a portion of your working time when operations allow. As an employee at the Employment Agency, you also have access to skills development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you have the opportunity to make a real difference for individuals and society as a whole. More about working with us. We apply individual and differentiated salary setting according to central salary agreements RALS/RALS-T. Application Welcome to submit your application by August 20, 2026. Attach your CV where you specify the year, month, and job duties for each employment. You need to upload your final grades/diploma showing 180 credits/120 points. Answer the selection questions in detail and truthfully so we get a clear picture of your experience; otherwise you risk being screened out in the selection process. If you have protected personal information, contact the responsible recruitment partner. We use selection tests and will provide you with more information about the process via email after the application period has ended.

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