Are You Our Next Product Specialist for the Abou e-Service Platform?

Sokigo AB · Full-time

Löfströms allé 1b, Sundbyberg, Sweden

At Sokigo, we're passionate about delivering excellent support to our customers every day. We're now looking for a product specialist who wants to help enhance the customer experience further – and who is driven by making a real difference in people's daily work. Who Are You? You enjoy close customer contact and are motivated by seeing how your efforts create real value. You collaborate easily, take responsibility for what you commit to, and communicate clearly with both customers and colleagues. We believe you're results-oriented, solution-focused, and have a strong sense of service. To succeed in this role, we'd like you to: - Enjoy troubleshooting, analysis, and problem-solving and see it as detective work to find root causes - Be curious, a quick learner, and unafraid to experiment - Feel comfortable with direct customer contact and express yourself well in Swedish, both verbally and in writing Experience with e-service platforms, Python, and broad IT knowledge or familiarity with various system environments is a plus. About the Role As a product specialist, you'll be a central part of the support team where you'll work alongside 29 colleagues to deliver top-class service. The role is both technical and communicative, and you'll have significant influence on how our customers experience support from Sokigo. Since the work involves both customer contact and training responsibilities, you need to be able to express yourself fluently in Swedish, both verbally and in writing. We therefore also ask that your application be written in Swedish. Your Responsibilities In your work, you'll: - Provide qualified support for our in-house developed solutions, Abou and the Minut products - Troubleshoot and resolve problems in close dialogue with customers via phone, ticketing systems, and remote access - Connect to customer servers via various VPN solutions for analysis and troubleshooting - Understand customer processes and configurations to ensure our solutions are used optimally - Work in complex systems where questions vary from day to day This is a varied and developmental job where you'll learn something new almost every week. Does this sound like a role for you? Apply for the product specialist position with us at Sokigo! About Sokigo Sokigo is Sweden's largest provider of system solutions for the municipal market. We're an ambitious company passionate about long-term relationships and creating profitability for our customers. As an employee with us, you'll receive professional development, wellness benefits, and other perks. You'll work with 250 friendly and engaged colleagues. Sokigo is part of the Addnode Group. We're part of modern and sustainable work life – Sokigo has a positive approach to hybrid work from home and the office, where we meet in person at least three days per week. What We Offer With us, you'll get more than just a job – you'll become part of a culture where collaboration, development, and engagement are central. We offer short decision-making processes, freedom with responsibility, and the opportunity to influence both working methods and processes. We believe good results are created by teams that support each other and share knowledge. Other Details This is a full-time position based in Sundbyberg. Start date by agreement. Selections are made continuously – please submit your application as soon as possible. Personality and capacity tests may be part of the process, and background checks will be conducted for final candidates. Questions about the role? Contact Support Manager Tony Roms, [email protected]. Questions about the process? Contact HR Business Partner Simon Weidenberg, [email protected]. We look forward to your application!