We specialize in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge.
For candidates like you, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means we are a reliable provider who can quickly match the right skills with the right needs. In addition to our own strong consulting organization, we also have an expanded partner network, which allows us to offer even greater flexibility and breadth in delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
Are you a technically skilled person who loves helping others? Do you enjoy solving problems and providing support? Then you might be our new 1st line technician!
As a consultant at Eccera, you get secure employment and gain valuable work experience on assignments with our customers in the Gothenburg area. Your consulting manager will support your development as you continuously gain new experience and knowledge. An excellent opportunity to build a career.
Your Responsibilities
As a 1st Line technician, you will be our face to the customer and the first point of contact for our clients needing technical support. You will handle incoming support requests via phone, email, and ticketing systems, troubleshoot and resolve technical issues, and guide customers through solutions. Additionally, you will document and categorize tickets for further analysis and follow-up, and escalate complex issues to 2nd and 3rd line support when needed.
Beyond this, you will monitor systems and networks to proactively detect and address issues, maintain and update customer user data, provide support during software and hardware installation and configuration, and train and inform customers about the use of various systems and tools.
Your Profile
Our consultants are driven by being responsible, solution-oriented, and customer-focused. They are also strongly interested in understanding customer needs, both current and future, and continuously developing their skills and knowledge to offer the best possible service to our customers.
In addition to the above, you also bring knowledge in any of the following:
At least 6 months of experience from a service desk
Windows, macOS, or Linux
ServiceNow, Zendesk, or Jira
TeamViewer, AnyDesk, or Remote Desktop
AD management
M365 and basic networking
Does this sound like you? Submit your application today!
What We Offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your skills with the right assignments as you advance.