2nd Line Technician in Technically Challenging Support Environment

Eccera Professionals AB · Full-time

Göteborg, Sweden

We specialize in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. For you as a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We make sure you get the right assignment for your skills and ambitions – always with people at the center. For our customers, it means we are a reliable provider that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen. Are you a technically strong support technician who enjoys advanced troubleshooting and solving complex IT problems? Do you have experience from service desk or IT support and want to take the next step where you can work deeper in the technology? Then this assignment with our customer in Gothenburg might be the right role for you. As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consultant manager will support you in your development where you continuously gain new experience and knowledge. An excellent opportunity to build a career. Your Responsibilities As a 2nd Line technician, you work with more technically advanced support cases and serve as an important link between first line and specialist functions. You are responsible for analyzing, troubleshooting, and resolving incidents and problems that require deeper technical expertise. In the role, you will, among other things: - Troubleshoot and resolve more complex IT incidents within client, application, and infrastructure - Handle escalated cases from first line via ticketing system - Work with account management and administration in Active Directory and Microsoft 365 - Perform installation, configuration, and troubleshooting of client environments and applications - Analyze logs, identify root causes, and contribute to long-term solutions - Collaborate with other technical teams and escalate cases to 3rd line or specialist functions when needed - Document solutions and contribute to improving procedures and knowledge bases - Work proactively with monitoring and stability in the customer's IT environment Your Profile We are looking for someone with a genuine technical interest who enjoys working analytically in complex IT environments. You are solution-oriented, structured in your troubleshooting, and collaborate well with both colleagues and users. To succeed in the role, we would like to see that you have experience with several of the following areas: - Experience working in IT support or service desk, preferably in a 2nd line role - Active Directory (account management, groups, permissions) - Microsoft 365 / Office 365 - Installation and troubleshooting in Windows client environments - Experience with ticketing systems - Work with remote control tools - Basic understanding of networking (TCP/IP, DNS, DHCP) Additional merits include experience with client management, patching, or system monitoring. What We Offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignment as you advance.