Front of House / Workplace Host / ID Center Administrator (SVENSKA)
As a Front of House professional, you are the heart of the workplace and play a vital role in creating a warm, welcoming, and service-oriented environment for customers, colleagues, and visitors. You are the first point of contact and ensure a positive workplace experience through professional, personalized, and high-quality service.
In this role, you work with reception and Workplace services by welcoming visitors, answering calls, assisting with visit-related needs, and managing administrative and service-oriented tasks. Together with the Workplace team, you are responsible for the client's premises and ensure they are well-maintained, organized, and representative. You actively collaborate with customers, colleagues, and suppliers to continuously improve the workplace experience.
Duties and Responsibilities
Responsibility for the daily operations of the ID Center, including production of ID cards for employees, suppliers, and visitors, direct customer support, call and email management, updating guidelines and documentation, and maintaining order in access and key systems such as Assa Performer and Keyboxes.
Perform general reception tasks such as welcoming internal and external visitors, answering inquiries from tenants and staff, creating visit and temporary cards, managing parking, and serving as an information point in the building.
Handle mail and packages, support property-related services, and conduct preventive rounds and supervision of conference rooms and shared workspaces.
Responsible for administration and reporting in work order systems, work with ATW (Authority to Work) and PTW (Permission to Work), order services as needed, and ensure the purchasing process is followed.
Maintain ongoing contact with customers and suppliers, actively participate in improvement efforts, keep routines, reports, and manuals updated, and when needed, assist with signage, office supplies, fault reporting, and basic maintenance.
Perform other tasks as assigned as needed.
Qualifications
Very high service orientation and a genuine interest in creating an excellent customer experience.
Positive, professional, and solution-oriented with high integrity.
Basic computer skills, including Microsoft Office and mobile applications.
Basic knowledge of Swedish and English, both spoken and written.
Structured, responsible, and self-directed with a strong ability to prioritize.
Communication Skills
Ability to understand instructions, ask clarifying questions, and communicate clearly with customers, colleagues, and management.
Comfortable writing routine documentation and reports and presenting information in a clear and professional manner.
Enjoys meeting new people and acts warm, engaged, and professional.
Thorough, empathetic, and solution-focused with a positive attitude even in changing situations.
We Are Looking for Someone Who
Can follow general instructions and solve problems in standard situations with basic analytical skills.
Is flexible, adaptable, and can work independently with limited supervision.
Has the ability to work flexible working hours based on business needs and can stand and move for extended periods.
Other
You are responsible for your own safety and the safety of others affected by your work. This means you complete mandatory QHSE training, follow company policies and procedures, report risks, and work in accordance with applicable safety regulations, including the use of personal protective equipment when required.
As part of the recruitment process, background checks are conducted.