Temporary Servicedesk Representative in Härnösand or Östersund

Arbetsförmedlingen · plný úvazek

Kaserngatan 17, Östersund, Švédsko

Would you like to work with technical support in a vital public service where you make a difference every day? As a member of the Servicedesk team, you'll be part of an engaged team that delivers proactive and business-focused IT support to the entire agency. Here you'll develop in a fast-paced role with close collaboration and a strong focus on service. Together we get Sweden working. Do you want to be one of us? Department Mission The Support and Monitoring Unit is tasked with monitoring our systems in real time and, through preventive work, we contribute to stable and secure IT operations. We work closely with the business and participate in developing both work processes and IT solutions. Together with other functions within the unit, we deliver proactive and business-focused support to both the agency's employees and external users. Our Servicedesk is located in two places, Härnösand and Östersund, and consists of approximately 40 employees. We are responsible for technical support within the Swedish Public Employment Service's IT environment and serve as an important link between users and specialists in various IT areas. Job Description As a Servicedesk employee, your primary responsibility is to support our users by receiving error reports via phone, email, and web forms. You will also, to some extent, handle orders and requests, as well as provide support and guidance. You will work in both first and second-level support. You will handle calls through our contact management platform, and you'll document and manage all cases in ServiceNow. You'll work closely with your colleagues, primarily within your work group, but may also need to collaborate with others within our unit and across the agency. Our working hours are Monday-Friday 7:48 AM-4:30 PM. Your work schedule is arranged by our Staffing Coordination team, who also manage the daily traffic direction of our incoming cases. Our Offer We are seeking a full-time employee for a temporary position through 2027-12-31. Start date by agreement. The position is located in Härnösand or Östersund. We offer you the opportunity to work at a workplace where we value balance between work and personal life. You'll have access to a generous vacation agreement, flexible working hours, and the opportunity to work remotely to some extent after completing your introduction. As an employee of the Swedish Public Employment Service, you also have access to skills development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you have the opportunity to make a real difference for individuals and society at large. More About Working With Us Basic Requirements for the Position Completed upper secondary education or equivalent work experience that the employer deems equivalent Experience providing first-level technical support Good knowledge of Swedish and English, both spoken and written Additional Merits for the Position Experience answering and handling calls via contact platforms such as ACE Interact, Zisson, or Lynes The public service values guide us in our daily work. As an employee of ours, you are expected to work fairly, impartially, and with high integrity, and to help maintain and strengthen public confidence in our agency. Beyond this, you have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria. Read more about the public service values and our employee criteria on our website. As an employee of the Swedish Public Employment Service, you are expected to be: Responsible – take responsibility for your work, collaborate, and contribute to a good work environment. Action-oriented – take initiative, contribute to improvements, and manage changes. Results-focused – plan, follow up, and contribute to business value and results. Application Does this sound like the right position for you? Submit your application by 2026-09-27. Include your CV where you specify the year, month, and job duties for each position, along with certificates that support the requirements for education and/or work experience in your application. It is important that you answer the selection questions in detail and truthfully, so we can get a clear picture of your experience. If requested information is not provided, you risk being eliminated from the selection process. You do not need to submit a personal letter. During the recruitment process, selection tests may be used. We will keep you informed throughout the recruitment process. Learn more about our recruitment process. If you have protected personal information, contact the recruitment partner listed in the job posting, and they will help you submit your application. We actively work to be an agency free from discrimination. It is important to us that all skills are utilized, and we welcome all applicants. We look favorably on knowledge of any of our national minority languages. Welcome to us – we work for a Sweden in employment! Here you work on the government's assignment for a well-functioning labor market. The goal is to shorten unemployment by matching job seekers with employers. Our efforts are primarily directed at those furthest from the labor market and at employers open to hiring those with the greatest need for support. We prevent incorrect payments and violations of welfare systems so that our tax resources are used efficiently for their intended purpose. We collaborate with many other actors and together we find solutions that make a difference—for a Sweden in employment. More About Our Organization and Our Assignment