We're Looking for You with a Healthcare Background Who is Passionate About Service and Phone Support

Are you service-oriented, communicative, and interested in working to help customers via phone and digital solutions at a health company? Do you have the ability—as part of our team—to both learn new things and contribute to our continued development together? Can you maintain focus and prioritize according to shared goals and procedures even during continuous change and development, while we help our customers with booking matters? Then you might be exactly who we're looking for! About the RoleAt Feelgood's customer service, you will become part of a team of approximately 20 employees who handle incoming calls from Feelgood customers. Our customers can call about simple matters such as cancellations and rebookings, as well as more complex matters that require needs analysis and assessment of what we can help the customer with in our offerings and guidance to the next step. In addition to phone calls, inquiries can also come to some extent through customers' digital ordering portal. We also use support systems to retrieve the information needed to handle inquiries. This means we work in several different systems simultaneously while maintaining customer contact, which requires very good multitasking ability. You should be able to handle periods of higher workload as the volume of incoming inquiries can vary across different periods. We're looking for someone who is service-minded, curious, and solution-oriented. You take responsibility for your part in contributing to both satisfied customers and the team's performance and cohesion. In customer service, we need to quickly adapt to changing customer needs and/or internal changes, which means we have ongoing improvement and development work. For you to thrive with us, we see that you appreciate and are engaged by change and development and enjoy a fast pace. We also see that you have a strong work ethic and the ability to plan your own work. You are experienced in working in multiple systems in parallel and quickly learn new systems. You have at least 2 years of work experience and can communicate fluently in Swedish and English, both spoken and written. At minimum, you have a high school diploma. Merits include work experience in: - Customer service / customer support or similar roles - Occupational health, healthcare, primary care as a care provider or performer of care administration tasks ScopeThis position is full-time. Practical InformationStart: By agreementWork Location: Stockholm - TelefonplanWorking Hours: Weekdays, daytime Applications are only received through Jobylon or Feelgood's website; no applications are accepted via email. Responsible Recruiting Manager: Katya Grönroos Your application must include a cover letter describing why you are applying for this position and a CV. Applications without a CV and cover letter will not be processed. Interviews and job placement occur on a rolling basis. We may close the ad early—so please submit your application before it's too late! Feelgood is Sweden's leading health company for the modern workplace. We help companies and organizations improve productivity and reduce costs by working systematically and preventively with work environment, sustainable health, leadership, employee engagement, and when needed, rehabilitation or crisis management. Today, Feelgood has over 1,000 employees who meet customers both digitally and at 155 locations throughout Sweden. In total, Feelgood's 8,000 customers employ 1.2 million employees. Feelgood was founded in 1995 and has been owned by Finnish healthcare group Terveystalo Healthcare OY since 2021.

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