Operations Area Manager for Sickness Insurance Support for Return to Work, Stockholm

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds entrusted to our care. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, provide information and guidance, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, making decisions on, and paying out sickness benefits above all. Through lawful application, good service, and effective cooperation with other parties, the department works toward maintaining low and stable sick leave rates. We have approximately 3,800 employees distributed across about 50 locations throughout Sweden. The department consists of five national operations areas named Initial Claims, In-Depth Investigation, Support for Return to Work, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for the SF Support for Return to Work operations area. This is an opportunity for someone who wants to work at a high strategic level in operations with a high degree of complexity and a societally important mission. Duties and Responsibilities As Operations Area Manager, you are responsible for directing operations and leading people based on the authority's long-term goals and the department's shared direction. The state value base permeates your work. You lead nine area managers who lead others, as well as a number of support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that decisions are implemented within your operations. You create understanding of context, direction, and the targets the department has set, and you develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving collaboration issues from a broader societal perspective together with other authorities and parties. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you direct strategic work together with your area managers and support functions, and you drive cross-functional collaboration. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 1,100 employees, most of whom work as insurance investigators. Insurance investigators work with investigating sick leave, assessing work capacity, and actively coordinating measures to help people on sick leave return to work or other activities. In most cases, individuals are relatively far from returning to work or other activities and therefore need support from the Swedish Social Insurance Agency and other parties to return to work. The operations area also includes employees working with insurance medicine and structural cooperation with other parties. The operations you lead are distributed across several locations in Sweden, and travel is part of the position. The operations area has strong dependencies on other activities within the sick leave process, so good cooperation skills are required. As Operations Area Manager, you are part of the department's management group, and your immediate supervisor is the department director. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you have high security awareness. It is a job for someone who wants to take responsibility. We are looking for someone who has a university degree or experience and qualifications that can be deemed equivalent has previous management experience has strong leadership ability develops long-term and positive objectives fostering new ideas and developing solutions that support development takes own initiatives and acts proactively, gets things done, and takes responsibility for results has good self-awareness and is stable as a person, fosters a trust-building work environment fostering mutual dialogue, is receptive, and adapts communication to needs and situation. It is meritorious if you have experience with strategic leadership have experience leading managers have experience with leadership in similar operations have experience leading remotely. We place great importance on your personal qualities. Other Information A permanent employment, full-time, with start date by agreement. Possible placement locations: Gothenburg, Stockholm, Helsingborg, Malmö, Örebro, Borås, Uppsala, Skövde, Lund, Norrköping, or Västerås. Travel as part of the position occurs. A probationary period may be applicable. Certain positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In this recruitment process, work-psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, mailto:[email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitment, instead you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank-ID, contact the HR specialist named in the announcement, and we will help you submit your application. We will act in everything we do based on the principle of the equal value of all people, legal certainty, and good service.

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