Operations Area Manager for Sickness Insurance - Return to Work Support, Lund

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds we are responsible for. It is a great responsibility. That is why we thoroughly examine each case, follow laws and regulations, inform and guide, care and show consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, deciding on, and paying out primarily sickness benefits. Through legally sound application, good service, and efficient cooperation with other actors, the department works toward low and stable sick leave rates. We have approximately 3,800 employees spread across about 50 locations throughout Sweden. The department consists of five national operations areas called Initial Application, In-depth Investigation, Return to Work Support, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for the SF Return to Work Support area. Here is an opportunity for someone who wants to work at a high strategic level in operations with a high degree of complexity and an important societal mission. Tasks and Responsibilities As Operations Area Manager, you are responsible for directing operations and leading people based on the authority's long-term goals and the department's shared direction. The public service values permeate your work. You lead nine area managers who lead others, as well as a number of support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that decisions are implemented within your area. You create understanding of context, direction, and the targets the department has set, and develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving collaboration from a broader societal perspective together with other authorities and actors. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you direct strategic work together with your area managers and support functions, and drive cross-functional collaboration. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take responsibility and meet the need for change. You adapt and exercise leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 1,100 employees, most of whom work as insurance investigators. Insurance investigators work to investigate sick leave, assess work capacity, and actively coordinate measures to help people on sick leave return to work or other activities. In most cases, individuals are relatively far from returning to work or other activities and therefore need support from the Swedish Social Insurance Agency and other actors to return to work. The operations area also includes employees who work with insurance medicine and structural cooperation with other actors. The operations you lead are distributed across several locations in Sweden, and travel is part of the position. The operations area has strong dependencies with other operations within the sick leave process, so good collaboration skills are required. As Operations Area Manager, you are part of the department's management group, and your immediate superior is the department director. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you, who will work for us, have high security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent have previous management experience have strong leadership ability develop long-term and positive goals promote new ideas and develop solutions that support development take own initiative and act proactively, make things happen, and take responsibility for results have good self-awareness and are stable as a person, foster a trust-building work environment promote mutual dialogue, are attentive, and adapt your communication to needs and situations. It is a merit if you have experience with strategic leadership have experience leading managers have experience with leadership in similar operations have experience leading remotely. We place great emphasis on your personal qualities. Other Information A permanent employment, full-time, with start date by agreement. Possible work locations: Gothenburg, Stockholm, Helsingborg, Malmö, Örebro, Borås, Uppsala, Skövde, Lund, Norrköping, or Västerås. Travel as part of the job occurs. A probationary period may be relevant. Certain positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In this recruitment, work psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, mailto:[email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, attach your CV. We do not use personal letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank ID, call the HR specialist named in the announcement and we will help you submit your application. In everything we do, we shall act based on the principle of the equal worth of all people, legal certainty, and good service.

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