Operations Area Manager for Sickness Insurance First Claim, Trollhättan

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor each year. We are responsible for everyone's tax money. It is a great responsibility. That is why we examine each case carefully, follow laws and regulations, inform and guide, care and show consideration. It is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, deciding on, and paying out primarily sickness benefits. Through lawful application, good service, and effective cooperation with other stakeholders, the department works toward low and stable sick leave. We have approximately 3,800 employees spread across about 50 locations throughout Sweden. The department consists of five national operations areas named First Claim, In-Depth Investigation, Support for Return to Work, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for SF First Claim. This is an opportunity for you who want to work at a high strategic level in operations with high complexity and a socially important mission. Tasks and Responsibilities As Operations Area Manager, you are responsible for managing operations and leading people based on the authority's long-term goals and the department's common direction. Public sector values guide your work. You lead four area managers who lead others and several support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that decisions are implemented within your operations. You create understanding for context, direction, and the targets the department has set, and you develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving cooperation matters from a broader societal perspective together with other authorities and stakeholders. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you steer strategic work together with your area managers and support functions and drive cross-functional collaborations. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 800 employees, most of whom work as insurance investigators or insurance administrators. Employees make decisions for customers applying for sickness benefits for the first time, answer incoming customer calls, and handle administrative tasks. The work requires high efficiency and quality. The operations you lead are spread across several locations in Sweden, and travel is part of the position. The operations area has strong dependencies with other operations within the sick leave process, so good collaboration skills are required. As Operations Area Manager, you are part of the department's management group, and your direct supervisor is the department director. The position involves handling classified information, which requires high standards of proper handling. Therefore, it is important that you have strong security awareness when working for us. It is a job for you who want to take responsibility. We are looking for someone who has a university degree or experience and qualifications that can be assessed as equivalent has previous management experience has strong leadership skills develops long-term and positive targets fostering new ideas and developing solutions that support development takes own initiative and acts proactively, makes things happen, and takes responsibility for results has good self-awareness and is stable as a person, fostering a trust-building work environment fostering mutual dialogue, is responsive and adapts communication according to needs and situation. It is advantageous if you have experience in strategic leadership have experience leading managers have experience in leadership in similar operations have experience managing remotely. We place great emphasis on your personal qualities Other Information A permanent employment, full-time, with start date by agreement. Possible placement locations: Stockholm, Gothenburg, Östersund, Borås, Trollhättan, Skövde, Västerås, Luleå, or Halmstad. Travel in the position occurs. Probation may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In this recruitment, work psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contacts Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, mailto:[email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application no later than September 13, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank-ID, please call the HR specialist named in the advertisement, and we will help you submit your application. In everything we do, we will act based on the principle of equal worth of all people, legal certainty, and good service.

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