Operations Area Manager for Sickness Insurance First Claim, Skövde

Every year, the Swedish Social Insurance Agency makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayer funds entrusted to our care. It is a significant responsibility. That is why we thoroughly examine each case, follow laws and regulations, inform and guide, care, and demonstrate consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, deciding, and primarily disbursing sickness benefits. Through lawful application, good service, and effective collaboration with other actors, the department works toward low and stable sickness absence. We have approximately 3,800 employees spread across about 50 locations throughout Sweden. The department consists of five national operations areas named First Claim, In-depth Investigation, Return to Work Support, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for SF First Claim. This is an opportunity for someone who wants to work at a high strategic level in operations with a high degree of complexity and an important societal mission. Duties and Responsibilities As Operations Area Manager, you are responsible for directing operations and leading people according to the authority's long-term goals and the department's shared direction. Public sector core values permeate your work. You lead four area managers who lead others, as well as several support functions. As part of your role, you support the department director's decision-making and take responsibility for implementing decisions within your operations. You create understanding of context, direction, and the goals the department has set, and you develop the plans your operations need. You hold operational, budget, and personnel responsibility. You play an active role in driving collaboration issues from a broader societal perspective together with other authorities and actors. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you direct strategic work together with your area managers and support functions, and you drive cross-functional collaborations. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 800 employees, most of whom work as insurance investigators or insurance case officers. Employees make decisions for customers applying for sickness benefits for the first time, answer incoming customer calls, and handle administrative tasks. The work demands high efficiency and quality. The operations you lead are spread across multiple locations in Sweden, and travel is part of the position. The operations area has strong interdependencies with other operations within the sickness leave process, so strong collaboration ability is required. As Operations Area Manager, you are part of the department's management group, and your direct supervisor is the department director. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you have strong security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent have previous management experience have strong leadership ability develop long-term and positive goals promote new ideas and develop solutions that support development take own initiatives and act proactively, make things happen, and take responsibility for results have good self-awareness and are stable as a person, promote a trust-building work environment promote mutual dialogue, are responsive, and adapt your communication to needs and situations. It is an asset if you have experience in strategic leadership have experience leading managers have experience leading in similar operations have experience leading remotely. We place great importance on your personal qualities Other Information A permanent employment, full-time, with start date by agreement. Possible work locations: Stockholm, Gothenburg, Östersund, Borås, Trollhättan, Skövde, Västerås, Luleå, or Halmstad. Travel as part of the position occurs. Trial employment may be applicable. Certain positions with us involve participation in security-sensitive operations. To be hired for such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In this recruitment, work-psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, mailto:[email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or do not have access to Bank ID, please call the HR specialist named in this announcement for help submitting your application. In everything we do, we act based on the principle of equal value for all people, legal certainty, and good service.

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