Operations Area Manager for Sickness Insurance First Claim, Östersund

Every year, the Swedish Social Insurance Agency makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That is why we examine each case carefully, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, deciding, and paying out primarily sickness benefits. Through lawful application, good service, and efficient cooperation with other stakeholders, the department works to maintain low and stable sick leave absence. We have approximately 3,800 employees spread across about 50 locations throughout Sweden. The department consists of five national operations areas named First Claim, In-Depth Investigation, Return to Work Support, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for SF First Claim. Here is an opportunity for you who want to work at a high strategic level in operations with a high degree of complexity and a mission of societal importance. Tasks and Responsibilities As Operations Area Manager, you are responsible for directing operations and leading people based on the agency's long-term goals and the department's common direction. The state value foundation permeates your work. You lead four area managers who lead others and a number of support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that made decisions are implemented within your operations. You create understanding for context, direction, and the goals the department has set, and you develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving collaboration initiatives from a broader societal perspective together with other authorities and stakeholders. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you drive strategic work together with your area managers and support functions, and you drive cross-functional collaborations. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 800 employees, most of whom work as insurance investigators or insurance case handlers. Employees make decisions for customers applying for sickness benefits for the first time, answer incoming customer calls, and work on administrative tasks. The work requires high efficiency and quality. The operations you lead are spread across several locations in Sweden, and travel is part of the position. The operations area has strong dependencies to other activities within the sick leave process, so it requires good collaboration skills. As Operations Area Manager, you are part of the department's management group, and your immediate supervisor is the department director. The position involves handling classified information, which requires high standards of proper handling. Therefore, it is important that you, who will work for us, have high security awareness. This is a job for you who want to take responsibility. We are Looking for You Who have a university degree or experience and qualifications that can be assessed as equivalent have previous management experience have good leadership skills develop long-term and positive goal images promote new ideas and develop solutions that support development take own initiatives and act proactively, make things happen, and take responsibility for results have good self-awareness and are stable as a person, promote a trust-building work environment promote mutual dialogue, are attentive, and adapt your communication according to needs and situation. It is an Advantage If You have experience in strategic leadership have experience leading managers have experience in leadership in similar operations have experience in remote leadership. We place great emphasis on your personal qualities. Other Information A permanent employment, full-time, with start date by agreement. Possible placement locations: Stockholm, Gothenburg, Östersund, Borås, Trollhättan, Skövde, Västerås, Luleå, or Halmstad. Travel during service occurs. Probation may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, approved security clearance according to the Security Protection Act (2018:585) is required. In this recruitment process, work psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, [email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank ID, please call the HR specialist named in the announcement and we will help you submit your application. In everything we do, we shall act based on the principle of equal human worth, legal certainty, and good service.

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