Operations Area Manager for Sickness Insurance First Claim, Gothenburg

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor annually. These are everyone's tax dollars that we manage. It is a great responsibility. That is why we look into each case, follow laws and regulations, inform and guide, care and show consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance (SF) Department is tasked with investigating, deciding, and paying out primarily sickness benefits. Through legally sound implementation, good service, and effective cooperation with other actors, the department works toward low and stable sick leave absence. We are approximately 3,800 employees and are spread across about 50 locations throughout Sweden. The department consists of five national operations areas named First Claim, In-Depth Investigation, Return to Work Support, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for the SF First Claim operations area. This is an opportunity for someone who wants to work at a high strategic level in operations with a high degree of complexity and an important societal mission. Tasks and Responsibilities As an Operations Area Manager, you are responsible for directing operations and leading people based on the authority's long-term goals and the department's common direction. The state's values permeate your work. You lead four area managers who lead others, as well as a number of support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that decisions are implemented within your operations. You create understanding of context, direction, and the objectives the department has set, and you develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving collaboration issues from a broader societal perspective together with other authorities and actors. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you direct strategic work together with your area managers and support functions, and you drive cross-functional collaborations. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 800 employees, and most work as insurance investigators or insurance processors. Employees make decisions for customers applying for sickness benefits for the first time, answer incoming customer calls, and work on administrative tasks. The work requires high efficiency and quality. The operations you lead are spread across multiple locations in Sweden, and travel is part of the position. The operations area has strong dependencies with other operations within the sick leave process, so good collaboration skills are required. As an Operations Area Manager, you are part of the department's management group, and your immediate supervisor is the Department Director. The position involves handling classified information, which requires high standards for proper handling. Therefore, it is important that you have a high level of security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a college degree or experience and qualifications that can be assessed as equivalent have previous management experience have good leadership abilities develop long-term and positive visions promote new ideas and develop solutions that support development take own initiatives and act proactively, make things happen, and take responsibility for results have good self-awareness and are stable as a person, promote a trust-building work environment promote mutual dialogue, are attentive, and adapt your communication according to need and situation. It is a merit if you have experience in strategic leadership have experience leading managers have experience leading in similar operations have experience leading at a distance. We place great emphasis on your personal qualities Other Information A permanent employment, full-time, with start date by agreement. Possible placement locations: Stockholm, Gothenburg, Östersund, Borås, Trollhättan, Skövde, Västerås, Luleå, or Halmstad. Travel during work is common. A trial employment period may be relevant. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In this recruitment, work psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, mailto:[email protected] (for questions about the recruitment process). Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application We welcome your application by September 13, 2026. When you apply, attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to bank ID, call the HR specialist named in the announcement and you will receive help submitting your application. In everything we do, we act based on the principle of equal human worth, legal security, and good service.

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