Operations Expert for Case Distribution Units - Umeå

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At the Swedish Migration Agency, we work on one of our time's major societal issues – migration. In total, we are approximately 6,000 people here, and we have an unusually important job! We are now seeking an Operations Expert for the case distribution units. The case distribution units' mission consists of handling incoming mail, digitalizing documents and applications that arrive in Sweden from foreign authorities and from private individuals. The applications and documents that arrive are examined, assessed, and digitalized so that they can then be handled further by our colleagues at the various permit and asylum units throughout the country. The work is carried out within most of the agency's processes and case management systems. We now see a need for an operations expert for the assignment based on the agency's mandate, overarching goals and strategy to work with the development and monitoring of operations. Job Responsibilities As an Operations Expert at the case distribution units, you will perform planning, coordination, analysis, and forecasting work within the area. You will independently drive development work and identify needs from other operations based on a holistic perspective. You will work with qualitative and quantitative monitoring, establish action plans, issue statements and responses to consultation requests, and prepare matters for decision. Furthermore, you will support managers and team leaders in strategic analysis and improvement work within the operations. Based on statistics, investigations, reports, and other monitoring, you will analyze results and developments in the operations. You will answer questions internally and externally, support the operations in methodological and substantive matters, and maintain, obtain, and disseminate knowledge within the subject area. Another central task is collaboration, cooperation, and monitoring of developments in the field. Who Are You? We are looking for someone who is a good representative for the Swedish Migration Agency and for the assignment. You thrive in a changing operation and adapt easily to new conditions. You are self-driving and take responsibility for advancing your work, while you are also initiative-taking and see opportunities for development and improvements. Furthermore, you have the ability to analyze complex matters, identify relevant connections, and make well-founded assessments. You work in a structured manner with a focus on quality, ensuring that work maintains high quality and is conducted in a legally secure and efficient manner. You also have good holistic perspective and can weigh different perspectives to prioritize what creates the greatest value for the operations. You plan, organize, and prioritize your work efficiently and meet set timeframes. You have good collaboration skills and build trusting relationships through listening, communicating, and contributing to good cooperation. You value working in an environment where we work together to perform our tasks and assignments. In our work as civil servants, high demands are also placed on judgment and strong security and confidentiality awareness. You who are applying have: - Academic education of 180 credits with legal, social science, or behavioral science focus or other education combined with relevant and current experience - Current experience with analysis, method development, change work, and monitoring within public operations - Very good communication skills and express yourself well orally and in writing in Swedish and English It is meritorious if you have: - Experience with coordination and implementation of working methods and procedures - Experience supporting managers and leaders in strategic analysis and improvement work - Current experience working within a government agency - Broad experience and good knowledge of the Swedish Migration Agency's mandate, operations, and processes Information Employment Form: Permanent position with probation Working Hours: Office hours or trust-based working hours according to agreement Location: Stockholm or Umeå Start Date for the Position: As soon as possible according to agreement Application Welcome to submit your application via our recruitment system no later than August 16, 2026. To apply for the position, please click on or copy the link below to proceed to the application form. https://migrationsverket.varbi.com/se/what:job/jobID:953938/ _________________________________________________________________________________________________________ About the Recruitment Process For us, it is important that all competence on the labor market is utilized. We therefore welcome all applicants and strive for an equal gender distribution and diversity. As a government agency, we recruit based on merit and qualification. You can read more about what this means on arbetsgivarverket.se. You do not need to attach a personal letter with your application, but we wish for you to answer the selection questions as clearly and thoroughly as possible so we can make a fair assessment of your experience and whether you are qualified to proceed in the recruitment or not. In some recruitments, we also use tests to assess how well your skills match the position you are applying for. In a potential interview, you may also be asked questions related to security. If you wish to contact union representatives, contact information for Saco-S, Seko, and ST can be found at the bottom of the "Vacant Positions and Registration of Interest" page on migrationsverket.se: Questions and Answers about Applying for Jobs at the Swedish Migration Agency. To work at the Swedish Migration Agency, you need the right to reside and work in Sweden on one of these grounds: Swedish citizenship (requirement for certain positions), Nordic citizenship, EU citizenship, or permanent residence permit. If you have protected personal data, or other information that you yourself consider confidential, you should contact [email protected] before submitting your application so we can tell you more about our security procedures. Swedish Migration Agency's Processing of Personal Data The Swedish Migration Agency's recruitments are conducted entirely by us or by our contracted providers. We therefore ask that we do not receive phone calls and emails from recruitment companies and advertising salespeople.At the Swedish Migration Agency, we work on one of our time's major societal issues – migration. In total, we are approximately 6,000 people here, and we have an unusually important job! We are now seeking an Operations Expert for the case distribution units. The case distribution units' mission consists of handling incoming mail, digitalizing documents and applications that arrive in Sweden from foreign authorities and from private individuals. The applications and documents that arrive are examined, assessed, and digitalized so that they can then be handled further by our colleagues at the…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Umeå

Adresa

Kungsgatan 78

GPS

63.82340482242, 20.276604068477kopírovatotevřít v ▾

Email

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Telefon

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Zobrazení

1

Publikováno

20. 7. 2026

Upraveno

30. 7. 2026

Parametry