At the Swedish Migration Agency, we work with one of our time's major societal issues – migration. We are approximately 6,000 people here, and we have an unusually important job!
We are now seeking an Operations Expert for the case distribution units. The case distribution units' mission consists of handling incoming mail, digitizing documents and applications that arrive in Sweden from foreign authorities and from individuals. The applications and documents that arrive are reviewed, assessed, and digitized so they can then be handled further by our colleagues at the various permit and asylum units throughout the country. The work is performed within most of the agency's processes and case management systems. We now see a need for an operations expert for this assignment based on the agency's mission, overarching goals, and strategy to work with development and monitoring of operations.
Job Duties
As an Operations Expert at the case distribution units, you will perform planning, coordination, analysis, and forecasting work within the field. You drive development work independently and capture needs from the rest of the organization from a holistic perspective.
You will work with qualitative and quantitative monitoring, establish action plans, statements, and responses to referrals, as well as prepare matters for decision. Furthermore, you will support managers and team leaders in strategic analysis and improvement work within operations. Based on statistics, investigations, reports, and other monitoring, you analyze results and developments in operations. You answer questions internally and externally, support the organization in methodological and substantive matters, and maintain, gather, and disseminate knowledge within your area of expertise. Another central task is collaboration, coordination, and environmental monitoring of the field.
Who Are You?
We are looking for someone who is a good representative of the Swedish Migration Agency and its mission. You thrive in a changing organization and easily adapt to new conditions. You are self-directed and take responsibility for driving your work forward, while also being proactive and seeing opportunities for development and improvements. Furthermore, you have the ability to analyze complex issues, identify relevant connections, and make well-founded assessments. You work in a structured manner with a focus on quality where you ensure that the work maintains high quality and is carried out in a legally sound and efficient way. You also have a good holistic perspective and can weigh different perspectives to prioritize what creates the most value for the organization. You plan, organize, and prioritize your work efficiently and meet set deadlines. You have good collaboration skills and build trusting relationships through listening, communicating, and contributing to good cooperation. You value working in an environment where we work together to perform our tasks and mission.
In our work as civil servants, high standards of judgment and strong security and confidentiality awareness are also required.
You who are applying have:
- Academic education of 180 credits with legal, social science, or behavioral science orientation or other education combined with relevant and current experience
- Current experience with analysis, methodology development, change management, and monitoring within public sector operations
- Very good communication skills and express yourself well in speech and writing in Swedish and English
It is meritorious if you have:
- Experience in coordination and implementation of work methods and methodologies
- Experience supporting managers and leaders in strategic analysis and improvement work
- Current experience working at a government agency
- Broad experience and good knowledge of the Swedish Migration Agency's mission, operations, and processes
Information
Employment Form: Permanent position with probation
Working Hours: Office hours or flexible hours by agreement
Location: Stockholm or Umeå
Start Date: As soon as possible by agreement
We apply individual salary setting.
Application
Welcome to submit your application through our recruitment system no later than August 16, 2026.
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About the Recruitment Process
For us, it is important that all competence on the labor market is utilized. We therefore welcome all applicants and strive for equal gender distribution and diversity. As a government agency, we recruit based on merit and ability. You can read more about what this means at arbetsgivarverket.se.
You do not need to attach a personal letter with your application, but we would like you to answer the selection questions as clearly and thoroughly as possible so we can make a fair assessment of your experience and whether you are qualified to proceed in the recruitment process or not. In some recruitments, we also use tests to assess how well your skills match the position you are applying for. In a possible interview, you may also be asked questions related to security.
If you wish to contact union representatives, contact information for Saco-S, Seko, and ST can be found at the bottom of the "Vacancies and Interest Registration" page on migrationsverket.se: Questions and Answers about Applying for Jobs at the Swedish Migration Agency.
To work at the Swedish Migration Agency, you must have the right to reside and work in Sweden on one of these grounds: Swedish citizenship (requirement for certain positions), Nordic citizenship, EU citizenship, or permanent residence permit.
If you have protected personal data, or other information that you yourself consider to be protected, you should contact [email protected] before submitting your application so we can tell you more about our security procedures.
The Swedish Migration Agency's Processing of Personal Data
The Swedish Migration Agency's recruitments are conducted entirely by ourselves or our contracted suppliers. We therefore ask that we do not receive phone calls and emails from recruitment companies and advertising sellers.At the Swedish Migration Agency, we work with one of our time's major societal issues – migration. We are approximately 6,000 people here, and we have an unusually important job!
We are now seeking an Operations Expert for the case distribution units. The case distribution units' mission consists of handling incoming mail, digitizing documents and applications that arrive in Sweden from foreign authorities and from individuals. The applications and documents that arrive are reviewed, assessed, and digitized so they can then be handled further by our colleagues at the various permit and…