Are you driven by development, improvement, and making things happen? Then this could be the role for you!
Your Responsibilities
As a development manager within IT Service, you will be the engine of our continuous improvement efforts. You'll be part of the user support and product provisioning area, which means you'll work in the heart of our operational IT delivery—from the Service Desk's daily support to logistics, procurement, and lifecycle management.
You report directly to the area manager and serve as their extended arm in translating strategic goals into smooth, efficient ways of working in daily operations.
Your primary task is to analyze, develop, and ensure quality in our processes so that we deliver maximum value to our end users with minimal friction.
This includes:
Analyze and identify: By reviewing data, case flows, and key metrics, you identify bottlenecks and development needs in our processes.
Design and simplify: You map out and refine our ways of working based on ITIL principles, focusing on creating practical, pragmatic workflows that work in employees' reality.
Lead change: You facilitate workshops, document new procedures, and drive improvement initiatives through close and educational collaboration with our team leaders and specialists.
Understand business needs: You maintain ongoing dialogue with our business units to understand how IT support, user assistance, and product provisioning work in their daily operations. You translate needs, feedback, and user perspectives into concrete improvements that make it easier for employees to get the right support, the right equipment, and the right conditions to do their work.
Your Qualifications
To succeed in this role, you are driven by change and see the value in developing and challenging existing ways of working. You combine a strategic perspective with strong operational capability, where you independently plan, structure, and break down tasks into clear steps to create momentum. You take initiative and are confident in making decisions, even when conditions change or are not fully defined. At the same time, you are an enabler in the organization—through clear and straightforward communication, you create dialogue, build trust, and contribute to a culture where collaboration and feedback drive the work forward. Personal suitability carries significant weight.
Requirements:
At least 2 years of experience in business development, process development, or project management within an IT organization.
Relevant post-secondary education or equivalent knowledge acquired through practical work experience.
Very strong ability to communicate verbally and in writing in Swedish.
Merits:
Experience from the public sector, preferably municipal operations.
Certification in ITIL.
What We Offer You
We are an employer who invests in you so you can do your best work and feel good. You receive stable employment terms and a strong pension agreement.
Beyond that, we offer:
Flexibility and balance: With flexible working hours and the opportunity to work remotely, you create an arrangement that works for you.
Room to grow: We support your initiative for development. There are opportunities for relevant courses, certifications, and conferences that you identify yourself.
Wellness allowance: 2,000 kr per year for your well-being.
Additional parental leave: We supplement the Swedish Social Insurance Agency's compensation with an additional 10% of your salary.
Other Information
After the application deadline has passed, we review the applications and respond. If you meet the requirements, you will complete tests, followed by a phone call, a competency-based interview, and finally a candidate meeting. We always take references on the final candidate.
Competency-based interviews will be held on-site in the mornings on August 26 and 27.
Selection questions replace a cover letter in this recruitment.
Would you like to be part of a forward-thinking administration that contributes to a better everyday life for those who live, work, and stay in Halmstad Municipality? In the Service Administration, we work together to offer our customers the best possible service across all our areas. We offer services including meals, property and operations management, IT, vehicles, personnel and payroll management, and municipal guidance.
We are a professional organization in constant development—every day brings new opportunities to try new methods and ways of working. Sometimes we succeed, and sometimes we learn—both are good! We provide good service to everyone, from children and educators in preschools and schools to our elderly in care facilities. We are the administration that is with our residents throughout their lives. Do you want to be part of it too?
IT Service operates an efficient IT operation with high competence and service levels where we work closely with our customers. All employees in the municipality use IT Service's services, and indirectly, all residents benefit. In the municipality's operations, around 35,000 digital tools, approximately 40,000 user accounts, and hundreds of IT systems are managed. We enable the municipality's digital development, which creates the conditions for operations to be conducted more efficiently. We take advantage of the opportunities IT and digitalization create by coordinating, developing, educating, managing, and automating the municipality. With established processes, we ensure high efficiency and quality in our IT delivery. We benefit from, and contribute to, regional and national projects. We have a flexible workplace in central Halmstad with activity-based offices. The opportunity to work partially remotely is a given as long as it works for our customers and stakeholders.
When you work in Halmstad Municipality, you create meaning by shaping, strengthening, and enriching others' everyday lives—whoever you are. For us, collaboration, balance, and the opportunity to develop—both as a professional and as a person—are important. We are the workplace where you get more out of life! Read more about us here.Are you driven by development, improvement, and making things happen? Then this could be the role for you!
Your Responsibilities
As a development manager within IT Service, you will be the engine of our continuous improvement efforts. You'll be part of the user support and product provisioning area, which means you'll work in the heart of our operational IT delivery—from the Service Desk's daily support to logistics, procurement, and lifecycle management.
You report directly to the area manager and serve as their extended arm in translating strategic goals into smooth, efficient ways of…