Development Leader Focused on Resident Experience

Jönköpings kommun · plný úvazek

Jönköpings kommun, Jönköping, Švédsko

Jönköping Municipality is a large employer with hundreds of different professional roles. We are growing as the municipality develops with more residents, more housing, and greater offerings. We are always looking for new talent—employees with different backgrounds and experiences, united by the drive to create a better municipality to visit, live, work, and settle in. Do you want to help develop how Jönköping Municipality meets and serves our residents? We are now recruiting a development leader for the communications department with the mission to develop the municipality's services from the resident's perspective. In this role, you will work from the entire resident journey and identify where the municipality's service can become simpler and more cohesive. You will drive and coordinate development work together with relevant departments and expertise. An important part of the assignment is to lead the development of the municipality's digital services and e-services based on resident needs and experience. Your New Job Using statistics and insights from the municipality's various contact points with residents, you will identify recurring questions, patterns, and obstacles that show where service can be improved. Together with relevant departments, you will translate these insights into concrete initiatives. Depending on the assignment, you may initiate and lead change management work, coordinate various initiatives, and bring together the people and expertise needed to contribute. You see the big picture and how different contact channels, services, and information connect and together affect the resident's experience of the municipality's service. Your Qualifications We are looking for someone with a degree in fields such as Customer Experience, UX, Informatics, or Digital Business Development, or other education we consider relevant. Several years of relevant work experience can replace the education requirement. You have experience driving development work from a customer or user perspective and in leading or coordinating projects. You are experienced in identifying needs, seeing connections, and translating analysis and ideas into concrete change. You have a good understanding of customer and user journeys and how digital solutions and information need to work together to create a good user experience. You are analytical, quick to learn new digital services, and use statistics and other data as a foundation for development. As a person, you are initiative-taking and relationship-building. You have the ability to create structure and drive work forward when multiple departments and expertise need to contribute. Experience with e-service platforms and technical understanding of, for example, coding and integrations is a merit. Welcome to Us With us, you will get an independent and varied assignment with extensive contact points and the opportunity to influence how the municipality's service develops. You will work broadly across the organization together with different departments and specialist expertise. The position is placed in the communications department, where we work with communication and service for the entire municipality. You will report to the contact center manager. Good to Know This position has been job-evaluated and is found in base group G. For more information about the position's salary range – click here: https://www.jonkoping.se/jobba-hos-oss/jonkopings-kommun-som-arbetsgivare-/lon-och-lonestatistik Want to Know More? If you have questions about the position, you are welcome to contact Caroline Laveklint, phone 036-10 21 69, [email protected] If you wish to get in touch with union representatives, you can find their contact information here: https://www.jonkoping.se/jobba-hos-oss/sa-soker-du-jobb-hos-oss/fackliga-foretradare-pa-stadskontoret We will be conducting interviews on an ongoing basis during the application period. Welcome to submit your application! Jönköping Municipality strives to offer an attractive workplace free from discrimination and providing equal opportunities for all. In connection with the recruitment process, we have made decisions regarding recruitment channels and marketing. We therefore kindly but firmly request that we not be contacted about advertising and recruitment assistance.