Investigation Officer at the Housing Adaptation Unit, City Development Office

Stockholm – our capital with millions of dreams, expectations and ambitions. We work for everyone living here today and in the future. Now we are looking for you who wants to think big, new and differently with us – for the people of Stockholm. The City Development Office plans for a future Stockholm on behalf of the City Development Board. We work with urban planning both strategically and at the detailed level, building permits, city surveying, property formation and housing adaptation. The City Development Office has approximately 340 employees and we are centrally located on Kungsholmen, about a ten-minute walk from Stockholm Central Station. The authority's activities are characterized by the core values of professional, holistic and inclusive. Welcome to us As an investigation officer at the housing adaptation unit, we work to ensure that people with permanent functional disabilities have the opportunity to live as independently as possible in their own homes. Our mission is to investigate and administer housing adaptation grants so that homes can be adapted and become suitable based on the individual's needs - which creates the conditions for independent living. Today the unit consists of 17 dedicated employees and we are now expanding with four new investigation officers. Our goal is to offer good service, legally sound administration and a workplace where employees feel good and develop. Together we drive the activity forward by actively improving routines, working methods and digital solutions. We help each other with complex matters, support each other in daily work and share our knowledge. The unit is part of the building permits department, with whom we collaborate on matters concerning accessibility, for example. What we offer At the City Development Office, you become an important part of a public authority in transition where we are all active, accessible and trustworthy. We offer you an inspiring and learning workplace where you have good opportunities to develop and learn new things. Together we shape the future Stockholm! As an employee with us, we can offer: - developing and independent work tasks - competent and creative colleagues - regular and relevant skills development in daily operations - generous flexible working hours - opportunity for remote work when operations allow - wellness allowance and other discounts on various activity options (read more about our benefits via the link: Benefits Stockholm city) Your role As an investigation officer with us, you get independent and meaningful work where you are responsible for handling cases in accordance with the housing adaptation grant law. The cases vary in complexity and scope and you have contact with several different parties throughout the process - from application to decision and payment of the grant. Your role includes, among other things, conducting home visits, reviewing quotes, filing in case management systems and handling invoices. For more technically advanced adaptations, you collaborate with the unit's engineers. In this role you have many points of contact both within and outside the unit. You meet applicants, relatives, care providers, property owners, contractors and other involved parties. If needed, you should assist applicants and others with information and advice. Your competence and experience For this position, we are looking for you who have: • A completed and approved degree from university or college in occupational therapy, physiotherapy, social sciences, law or other relevant academic field of education that the employer considers equivalent for the position. • Experience working as, for example, an occupational therapist, physiotherapist or in other professions that the employer considers relevant. Alternatively, experience with case handling, including decision-making, within public administration. • Good ability to express yourself in Swedish, both orally and in writing, as this is required in daily work. • A class B driving license, as you need to be able to conduct home visits by car. It is meritorious if you have: • Education in administrative law • Experience with the public and confidentiality law • Experience with the housing adaptation grant law • Work experience with medical diagnoses and technical aids In this recruitment process, we place great emphasis on the following competencies: We are looking for you who are structured and have the ability to plan, organize and prioritize your work efficiently. You have well-developed collaborative skills and contribute to good relationships and constructive collaboration by being open, accommodating and solution-oriented. In your professional role, you act professionally by adapting your approach based on situation and context. You have good self-awareness, are confident in your role and can distinguish between personal matters and the requirements of the assignment. Through a self-driven and goal-oriented work approach, you take responsibility for your work tasks and ensure that results are achieved within given timeframes and with good quality. You are service-oriented with a positive and engaged approach where you show interest and willingness and ability to help others and strive to create value for those you meet in your assignments as well as for your colleagues. Finally, we value that you are development-oriented and driven by the desire to improve working methods and routines and are curious about new perspectives. We look forward to complementing our unit with new colleagues, warmly welcome with your application! Stockholm City works with competence-based recruitment aimed at recognizing each person's competence and thus counteracting discrimination.

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