We are now looking for a new colleague for our fresh office in central Helsingborg! We are seeking a customer manager in personal assistance who wants to take responsibility for ensuring that our assignments work smoothly in everyday life, for both customers and assistants.
This is a role for you if you enjoy staying on top of things, building relationships, and solving problems as they arise.
About the Role
As a customer manager, you are responsible for a number of customers and their assistance needs. You have a central role where you are the link between the customer, family members, and assistants. You ensure that assignments function in practice and that quality is maintained at a high level.
The work is varied. Some days everything runs smoothly, other days require quick decisions and solutions. The work requires you to be thorough, structured, and have the ability to prioritize. Administrative tasks are also part of the position, including light bookkeeping and mail handling.
Key Responsibilities
• You maintain ongoing contact with customers and family members
• You plan staffing and schedules
• You recruit and introduce new assistants
• You follow up on assignments and work with quality assurance
• You handle documentation and administrative tasks
• You support assistants in their daily work
Qualifications
• You speak and write fluent Swedish and Arabic
• You have experience in personal assistance
• You are structured and solution-oriented
• You are confident in taking responsibility and making decisions
• You have a strong ability to build relationships
Meritorious
• Experience in work management or similar roles
• Knowledge of LSS and assistance compensation
We Offer
• A varied and responsible role
• Opportunity to influence and develop the business
• A job where you make a real difference in people's everyday lives
Interviews are held on an ongoing basis. Mark your application Customer Manager.
NOTE! This position requires that the candidate has advanced command of Swedish. We are therefore seeking an employee who speaks and writes fluent Swedish. Applications from people who do not speak Swedish fluently will not be considered.
Please feel free to contact us with any questions!We are now looking for a new colleague for our fresh office in central Helsingborg! We are seeking a customer manager in personal assistance who wants to take responsibility for ensuring that our assignments work smoothly in everyday life, for both customers and assistants.
This is a role for you if you enjoy staying on top of things, building relationships, and solving problems as they arise.
About the Role
As a customer manager, you are responsible for a number of customers and their assistance needs. You have a central role where you are the link between the customer, family members, and…