Technical Support - Aftermarket

OnePartnerGroup Skaraborg AB · plný úvazek

Skara, Švédsko

Kellfri is strengthening its aftermarket team with a technically knowledgeable and service-oriented colleague. We are looking for someone with practical experience in machinery, vehicles, agricultural equipment, construction equipment, or similar technical products. In this role, you will be an important point of contact for our customers and help them with technical support, troubleshooting, service matters, and long-term solutions! About the Position In your role as technical support in the aftermarket department, you will be a central point of contact for customers after the sale is completed. You will work daily with technical advice, troubleshooting, and problem-solving related to Kellfri products. The role requires that you have a good understanding of machinery technology and can understand how products work in practice. You will also be responsible for documenting technical information, following up on cases, and ensuring that the correct information is entered into our business system. It is therefore important that you have both technical understanding and the ability to work administratively. The role combines technical support with responsibility for warranty, complaint, and service matters. Your main responsibilities: - Provide technical support and guidance to Kellfri product customers - Troubleshoot and analyze technical problems related to machinery, equipment, and associated components - Handle and follow up on warranty cases, complaints, and service assignments - Register, document, and manage cases in the business system - Ensure that technical information, measures, and decisions are documented correctly - Ensure correct handling of complaint orders, credits, and debits - Actively work with sales of wear and spare parts - Follow up on deliveries and ensure high customer satisfaction after the sale is completed - Contribute to the development and improvement of aftermarket processes You will also participate in internal company meetings, act as customer support when needed in sister companies, and perform other tasks related to the role. The position is located at Kellfri's head office in Skara and includes daytime hours, Monday to Friday. You will be offered employment with Kellfri AB starting immediately or by agreement. Your Profile We are looking for someone with experience from a technical and customer-focused role where you have worked with troubleshooting, service, support, or aftermarket. To succeed in this role, you need to have a clear machinery or vehicle technical background and understand how mechanical products work in practice. You need to be able to conduct technical discussions with customers, workshops, and colleagues, and be able to assess what is relevant information in a service, warranty, or complaint matter. The role suits you if you are confident in technical matters and at the same time have the ability to document, follow up, and drive matters forward in a structured way. We would like to see that you have: - Experience in machinery technology, vehicle technology, agricultural equipment, construction equipment, workshop, service, or similar technical field - Understanding of mechanics, hydraulics, electrical systems, and technical troubleshooting - Experience in technical support, service, or aftermarket work - Ability to interpret technical problems and convert them into clear documentation - Administrative ability and experience working in business systems - Experience in order handling, case follow-up, and documentation - Good knowledge of the Office package - Experience from the vehicle industry, machinery industry, agriculture, construction, or industry It is a merit if you have previously worked in a workshop, with spare parts, technical support, complaints, or warranty matters. As a person, you are structured, responsible, and solution-oriented. You have an easy time collaborating, communicate clearly, and build trusting relationships with both customers and colleagues. Furthermore, you are self-driven, take initiative, and are motivated by finding solutions that create value for both the customer and the business. You communicate fluently in Swedish and English, both spoken and written. A driver's license and access to a car are requirements for this position. Kellfri AB Kellfri is a complete supplier of cost-effective products with Swedish design for all types of agriculture. With control over the entire chain, from idea to finished product, we offer the opportunity for more people to operate in rural areas. The company was founded in 1952, has a turnover of approximately 370 million SEK, and currently has 70 engaged employees. The head office is located in Skara, Sweden. Sales are also present in Norway, Finland, Denmark, the United Kingdom, Poland, and Germany. Kellfri AB is part of Salix Group, a trading group and business area within Volati. Volati is listed on Nasdaq Stockholm. We Offer... With us, you get a varied role with freedom under responsibility, the opportunity to grow in your professional role, and good future career opportunities within the company and the group. You become part of a company focused on cost-effective products, quality, and long-term customer relationships. Kellfri is an exciting company that is in the midst of a transformation journey with a strong owner and an established brand. We drive a high development pace where we ourselves develop, market, and sell our products. Kellfri is a flexible and solution-oriented company, and we have short decision-making paths from idea to action. Application In this recruitment, Kellfri AB is working with OnePartnerGroup, and you are welcome to apply for the position via onepartnergroup.se. Due to GDPR, we do not accept applications via email but refer you to our website. You show your interest by simply applying through our website. As a first step, shortly after you apply, you will receive an SMS and email from our AI colleague Sara (sender Kiku) with a link to answer a few screening questions for the position. After that, we will contact you via email or phone for feedback. We work with ongoing selection and placement, which means the position can be filled before the final application deadline. The process will then include selection through interviews, tests, reference checks, and background checks for candidates who, based on their match with the position's requirements profile, proceed to the next step. Tests are a tool to ensure a competency-based selection and to contribute to diversity, equality, objectivity, and an unbiased recruitment process. For us, it is important to learn about your experience when you have applied for a position with us. Therefore, we send out a short survey when you have applied for the position and when the process is completed. If you have any questions, you are welcome to contact Jennifer Lindvall at 073-425 56 41 or [email protected] Welcome to apply!